Director, Information Technology

Position Type

Regular Full Time (RFT)

Closing Date

June 8, 2026

Salary/Wage Range

$151,047.00 - $188,809.00

Working for the City of Burlington

A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Type of Vacancy

Existing Vacancy

Hours of Work

35 hours per week

Department

Burlington Digital Services

Location

This position is eligible for a hybrid work model. When attending an event or meeting in person, your primary office location will be based out of SIMS Square – 390 Brant Street, Burlington, Ontario. Work location is subject to change at the discretion of the City due to operational demands. Effective September 2027, this role will be required to be on site 50% of the time each month.

Position Overview

We are seeking a highly experienced Director, Information Technology to play a pivotal role in our municipality's digital transformation. Reporting to the Chief Information Officer, the Director, Information Technology is a senior leader responsible for enterprise applications, product management, client support services, and core technology operations across the City of Burlington.

The Director leads a multi-disciplinary team of Managers, Product Managers, and technical professionals responsible for the systems and services that enable all City departments and many resident-facing digital services. This includes strategic oversight of enterprise platforms such as Workday, Microsoft 365, ServiceNow, GIS, permitting systems, and public safety technologies.

The role serves as the bridge between enterprise strategy and operational delivery. The Director is accountable for establishing governance, prioritizing competing demands, allocating resources, and ensuring technology investments are aligned with corporate priorities and deliver measurable business value.

The Director oversees approximately $9 million in annual operating expenditures and a multi-year technology capital portfolio exceeding $70 million over a ten-year horizon. The role provides strategic advice to the Chief Information Officer, senior leadership, and Council on digital transformation, technology risk, service performance, and investment planning.

Responsibilities

This position is responsible to:

• Develop and implement the City’s information technology strategy and operational roadmap aligned with corporate priorities and long-term planning.

• Lead enterprise application and product lifecycle management, including modernization, enhancements, upgrades, and retirement of technology solutions.

• Establish governance frameworks for intake, evaluation, prioritization, and resource allocation across competing business demands.

• Resolve cross-departmental conflicts and make trade-off decisions where demand exceeds available capacity and funding.

• Oversee client support services, enterprise applications, infrastructure, and service management to ensure secure, reliable, and high-performing services.

• Manage large operating and capital budgets and ensure strong financial stewardship, forecasting, and value for money.

• Lead strategic vendor relationships and negotiate complex multi-year contracts and licensing agreements.

• Provide strategic advice to the CIO, senior leadership, Audit Committee, and Council on digital transformation, risk, and investment priorities.

• Ensure compliance with cybersecurity, privacy, accessibility, records retention, and software licensing requirements.

• Monitor emerging technologies, including artificial intelligence, automation, and cloud solutions, and recommend practical applications to improve service delivery.

• Develop and mentor Managers, Product Managers, and technical professionals while fostering a collaborative and high-performing culture.

• Ensure disaster recovery, business continuity, and operational resilience for critical City systems and services.

Requirements

You will have:

• 4-year degree in Computer Science, Management Information Systems, Information Technology, or a related field. A Master’s degree is considered an asset.

• Project Management Professional (PMP) designation, ITIL v4 and CISM certification required.

• Minimum 10 years of progressively responsible experience in information technology, including at least 5 years in senior leadership roles.

• 8 or more years of experience in application development, infrastructure, software & solution architecture support.

• 4 or more years' managing vendor (hardware, software and consulting vendors – i.e. Microsoft, Cogeco) relationships and working with professional engagements (i.e. to complete projects).

• Demonstrated success leading enterprise technology, digital transformation, or business modernization initiatives in large, complex organizations.

• Proven experience in developing and implementing IT strategies that align with business objectives.

• Experience establishing governance, prioritization, and portfolio management practices in environments where demand exceeds available resources.

• Proven ability to manage significant operating and capital budgets and negotiate complex multi-year vendor agreements.

• Strong understanding of enterprise applications, product management, cybersecurity, cloud platforms, service management, and enterprise architecture.

• Exceptional communication and relationship-building skills, including experience presenting to senior leadership, Council, and external stakeholders.

• Strong leadership and management skills, including the ability to manage and mentor a team of IT professionals.

• Municipal or broader public sector experience is strongly preferred.

• Experience with platforms such as Workday, Microsoft 365, ServiceNow, GIS, and permitting systems is considered an asset.

This position may require occasional travel between sites and/or City facilities and must provide own transportation.

Accommodations

In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at View phone number on ca.snapjobsearch.com or email us at: View email address on ca.snapjobsearch.com if you require accommodation to ensure your equal participation in the recruitment and selection process.

Note to Applicants

We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.