Bilingual Administrative Support Representative (1165 -11980 Hammersmith Way)

Job Type: Full-Time, Permanent

Location: Remote (Canada-Based)

Schedule: Monday to Friday, averaging 40 hours per week

Available Shifts: 8:00 AM - 4:00 PM EST or 9:00 AM - 5:00 PM EST

Start Date: Immediate, based on candidate availability

The Big Picture: Exceptional Support Starts With You

Insight Pest Solutions is seeking a motivated, organized, and customer-focused Bilingual Administrative Support Representative who is fluent in both French and English.

In this role, you will provide administrative and customer support across multiple areas of the business while serving as an important point of contact for our clients. You will assist customers through phone and digital communication, maintain accurate account information, process administrative requests, support billing and payment inquiries, and work closely

with internal departments to resolve customer needs.

This position is ideal for someone who enjoys variety in their day, thrives in a fast-paced environment, and can confidently balance customer interactions with detailed administrative work. Strong communication, organization, accuracy, and problem-solving skills are essential to success in this role.

What You'll Do

• Handle inbound and outbound customer calls in both French and English in a professional, timely, and empathetic manner.

• Respond to customer questions, concerns, and service requests while providing a high-quality customer experience.

• Investigate and resolve customer inquiries and complaints by identifying concerns and providing appropriate solutions.

• Assist with billing inquiries, account balances, payments, invoices, and other general account matters.

• Accurately process payments, transactions, invoices, and administrative requests in accordance with company policies and procedures.

• Maintain and update customer accounts, CRM systems, and internal databases, ensuring all interactions and account changes are clearly documented.

• Collaborate with internal departments to resolve escalated concerns and ensure customer requests are completed efficiently.

• Build and maintain positive customer relationships through clear communication, empathy, professionalism, and a solutions-focused approach.

• Manage multiple administrative priorities while maintaining accuracy, organization, and meeting required deadlines.

• Identify recurring customer concerns and provide feedback on opportunities to improve processes and service.

• Maintain a productive and professional remote work environment and complete additional administrative or customer support duties as assigned.

• Identify upsell or cross-sell opportunities within existing accounts, providing additional value while maintaining a focus on customer retention.

• Develop and maintain strong relationships with clients, understanding their needs and goals to enhance loyalty and long-term engagement.

What You'll Bring

• Fluency in both French and English, written and verbal, is required.

• 1+ years of experience in customer service, administrative support, call centre operations, accounts receivable, or a similar client-facing role is preferred.

• Strong communication, organizational, time-management, and administrative skills with excellent attention to detail.

• Strong problem-solving and critical-thinking abilities with a professional, patient, and solutions-focused approach.

• Ability to confidently manage inbound and outbound customer interactions in a fast-paced, high-volume environment.

• Comfortable navigating CRM systems, databases, and multiple platforms while managing competing priorities.

• Self-motivated and able to work independently with minimal supervision in a remote environment.

• Collaborative, adaptable, and eager to learn, take initiative, and grow within the organization.

• Robust ability to problem solve under pressure and seek support when appropriate. Our ideal candidate is resilient and takes initiative to examine problems through both an analytical and creative lens

Remote Work Requirements

• A private, quiet, distraction-free workspace with a door that can be closed during working hours.

• Access to a personal laptop and/or computer.

• A reliable internet connection with a minimum download speed of 50 Mbps and upload speed of 15 Mbps.

• Internet latency (ping) below 100ms.

• A stable wired internet connection. Hotspots, dial-up, and unreliable wireless connections are not considered acceptable primary connections.

• A headset suitable for handling customer calls is preferred.

REQUIREMENTS

Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Our team will work with you to ensure you are fully supported throughout the process.