Client Care Representative - OpenRoad Auto

DRIVING POSSIBILITIES 

Position: Client Care Representative
Status:  Full-Time

Dealership:  Head Office Burnaby
Department:   Client Contact Centre 

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen


• Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching


• Internal and external, training & development opportunities for skill-development and growth


• Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment


• Comprehensive extended health and dental plan, tailored around Associate wellness


• Recognition and Engagement Events! 

Roles & Responsibilities:

• Manages a high number of outbound calls (approximately 80-120 calls per day) to provide customers with information regarding service cycle and outstanding campaigns


• Creates, modifies, and cancels service appointments via phone, email, and text.


• Reviews customer file for service needs, warranty, outstanding recalls, or campaigns and books the required appointment.


• Must be comfortable switching between different systems and multitasking throughout the day


• Completes detailed notes in appointment sections after each appointment.


• Providing customers with positive experiences through excellent service


• Work efficiently in a fast-paced, process-driven, high-volume environment


• Working with multiple software applications and spreadsheets


• Stay updated on process changes with assigned dealerships


• Maintaining an updated customer database


• This position will be expected to perform other duties as assigned by management.


• OpenRoad reserves the right to modify this job description as business needs require.

Knowledge, Skills and Abilities Required: 

• Strong time management skills, self-motivated, and detail oriented


• Professional, confident, and passionate about supporting our guests.


• Multi-tasker who can manage priorities, meet deadlines and work efficiently despite call volumes from clients and staff.


• A second language would be an asset but not a requirement.


• Must be able to work in an active, social atmosphere without being distracted.


• Demonstrate strong computer skills – MS Word and Excel.


• Ability to take initiative and effectively adapt to changes.


• Ability to make sound decisions in a manner consistent with the essential job functions.


• Completed high school education, or equivalent work experience.

Internal Candidates MUST apply by filling out the SharePoint Internal Endorsement Form on the SharePoint. Failure to complete the form will cause a delay in your application. 

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US! 

We thank all those that have applied. Only those considered for the position will be contacted.