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  • $19.61 - $28.9 per hour

     ...Agent de  contrôle préembarquement bilingue - Aéroport international de la région de Waterloo (YKF)   GardaWorld recrute actuellement des agents de contrôle pré-embarquement pour l'aéroport international de Waterloo, situé à Kitchener, en Ontario, Canada.   Si vous... 
    Suggested
    Permanent employment

    GardaWorld

    Waterloo, ON
    16 days ago
  •  ...process by communicating lease terms, incentives, and community updates.  Respond to resident concerns promptly and professionally, escalating issues when necessary.  Help plan and participate in resident events to strengthen community engagement.  Administrative Support... 
    Suggested
    Full time
    Work at office
    Local area
    Weekend work
    Afternoon shift

    LK Apartments

    Waterloo, ON
    13 days ago
  • $248k - $254k per year

     ...distributed systems for real-time communication. ~ Experience leading complex, cross-functional projects to build and deploy advanced AI agents using Generative AI/LLMs, and managing relationships with external customers. About The Job Google's software developers... 
    Suggested
    Full time

    Google

    Waterloo, ON
    15 days ago
  • $204k - $209k per year

     ...push technology forward. In this role, you will create and serve large-scale chat and voice bots. The customers use Conversational Agents to revolutionize customer experience by automating call centers, building voice kiosks, adding voice control into their devices, and so... 
    Suggested
    Long term contract
    Full time

    Google

    Waterloo, ON
    6 days ago
  • $850 per week

    Job Title: Customer Service Representative Agent Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week) Description: Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical... 
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    Full time
    Contract work
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    Part time
    Casual work
    Local area
    Remote work
    Work from home
    Flexible hours

    Apex Focus Group Inc.

    Waterloo, ON
    5 days ago
  •  ...and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for call centre agent roles, to express interest in joining upcoming consumer research studies. These may include online interviews, product evaluations, or... 
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    Part time
    Casual work
    Remote work
    Work from home
    Flexible hours

    ApexFocusGroup

    Waterloo, ON
    16 days ago
  • $168k per year

     ...accurate real-time operations, which involves assessing system setup, agent skilling, queue configurations, and reporting capabilities....  ...delivery teams, developing and owning the RTO Playbook and escalation governance. Drive maximum on-queue productivity by strictly managing... 
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    Full time

    Google

    Waterloo, ON
    9 days ago
  • $44.59 per hour

     ...guidelines set out by the Province, local service system manager, and Division. Solves most problems independently, but refers complex or escalated issues to supervisor, such as agreement breakdowns between employers and participants. Seeks supervisor approval for expenditures at... 
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    Long term contract
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    Internship
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    Local area

    Region of Waterloo

    Waterloo, ON
    10 days ago
  • $22.2 - $26.1 per hour

     ...house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary. Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and... 
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    Full time
    Part time
    Internship
    Night shift

    Sephora

    Waterloo, ON
    16 days ago
  • $40k - $54k per year

     ...centre Provide support for the recruiting function Ability to provide basic on-site technical support/organizational acumen to escalate and engage technical partners What do you need to succeed? Strong client relationship skills and a client centric mindset Strong... 
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    Full time
    Work at office
    Flexible hours

    Sun Life

    Waterloo, ON
    8 days ago
  • $130k - $180k per year

     ...growing and dynamic line of business, and working with cross-functional groups, researching novel product offerings, and handling escalations are also key components of this position. In this capacity the successful candidate is expected to perform analysis and provide guidance... 
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    Contract work
    Internship

    OpenText

    Waterloo, ON
    27 days ago
  • $63.43k - $79.28k per year

     ...line reception and back-office staff, promoting timely follow-up while safeguarding confidential information. ~Follows established escalation pathways for urgent, high-risk, or sensitive student situations, ensuring immediate support from qualified staff ~Leverages campus... 
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    Full time
    Work at office
    Local area
    Immediate start
    Monday to friday
    Flexible hours
    Shift work

    Wilfrid Laurier University

    Waterloo, ON
    1 day ago
  • $90k - $100k per year

     ...management Ensure that the environment is always up to date (implementing patches, service packs, etc.). Respond to alerts and escalations to troubleshoot and correct server & storage issues Manage data center inventories related to systems, space and requests for... 
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    Local area
    Immediate start
    Remote work
    Flexible hours

    Descartes Systems Group

    Waterloo, ON
    11 days ago
  •  ...Key Responsibilities Team Leadership: Manage, mentor, and support Customer Success Managers (CSMs) in their day-to-day work. Escalation Management: Act as the primary escalation point for customer issues and requests, providing feedback to the team to help resolve blockers... 
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    Snatch UP Jobs

    Waterloo, ON
    20 days ago
  • $60k per year

     ...availability and performance of LAN/WAN, wireless, and cloud connectivity. Troubleshoot complex network and cloud issues and provide escalation support. Assist in capacity planning and network architecture improvements. WHAT YOU NEED TO SUCCEED Education: Bachelor’s... 
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    Internship

    OpenText

    Waterloo, ON
    28 days ago
  • $56k - $70k per year

     ...falls within the coverage. Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate. Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating... 
    For contractors
    Apprenticeship
    Work at office
    Local area
    Worldwide
    3 days per week

    Zurich Canada

    Waterloo, ON
    12 days ago
  • $32 per hour

     ...study phases. Team Synergy & Site Advocacy Serve as an intermediary between sites and PMR internal teams to escalate and resolve concerns raised by sites regarding PMR services and communicate internal observations or trends occurring at the site that... 
    Work at office
    Local area
    Relocation
    Flexible hours

    Probity Medical Research Inc. (PMR)

    Waterloo, ON
    11 days ago
  •  ...to: Provide HR support by answering team members' questions and responding to requests regarding their employment and contracts, escalating when necessary. Requests may include information about the new starter process and onboarding, questions regarding global benefits,... 
    Permanent employment
    Internship
    Work at office
    Local area
    Remote work
    Work from home
    Worldwide
    Flexible hours

    Canonical

    Waterloo, ON
    24 days ago
  •  ...You Are Great At Designing and reviewing modern RAG pipelines and agentic systems for enterprise use cases. Building and evolving agent orchestration and agent-to-agent solutions, including task delegation and tool calling. Creating hands-on prototypes, POCs, and... 
    Internship

    OpenText

    Waterloo, ON
    2 days ago
  • $59.57k - $110.63k per year

     ...asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion)... 
    Long term contract
    Full time
    Temporary work
    Internship
    Local area
    Flexible hours

    Manulife

    Waterloo, ON
    3 days ago
  •  ...the ability to explain complex technical issues clearly to non-technical users A calm, structured approach to problem-solving and escalation handling Strong organizational and prioritization skills in a fast-paced, high-volume environment A continuous-improvement... 
    Full time
    Work at office
    Remote work
    Flexible hours
    Shift work

    BusPlanner

    Waterloo, ON
    a month ago
  •  ...agentic applications at OpenText. You’ll work on high-value GenAI capabilities such as retrieval-augmented generation (RAG), tool-based agents, vector search, and semantic orchestration. In this role, you’ll implement shared components and contribute to fast-moving... 
    Internship
    Work at office
    Work from home
    Monday to friday

    OpenText

    Waterloo, ON
    22 days ago
  • $70k per year

     ..., you know how to fine-tune, prompt-engineer, and deploy like a pro. Bonus points if you’ve wrangled RAG systems or built intelligent agents that actually do something useful. You’ve got receipts. We’re talking 2+ years of driving real revenue in eCommerce using Gen AI... 
    Casual work
    Work at office
    Flexible hours

    AlgaeCal

    Waterloo, ON
    11 days ago
  •  ...analytics tools) ~ Define technical onboarding checklists and success criteria for different client segments ~ Act as the primary escalation point for complex technical or platform-related client issues ~  Define SLAs, response time standards, and incident... 
    Full time
    Internship
    Remote work

    Revley

    Waterloo, ON
    1 day ago
  • $50k - $60k per year

     ...entity status, regulatory and service provider information in Salesforce. Monitor the accounts receivable for portfolio of clients and escalate when necessary. Maintain professional interaction with internal and external clients in conversation and in emails. Ensure clients... 
    Fixed term contract
    Work at office
    Worldwide

    Waystone

    Waterloo, ON
    2 days ago
  • $80k - $100k per year

     ...protocols, insurance requirements, and preventative maintenance programs. Act as a key decision-maker for incident management and escalation procedures.   Qualifications Minimum 7–10 years of progressive residential property management experience. Direct... 
    Long term contract
    Permanent employment
    Full time

    TalentSphere

    Waterloo, ON
    more than 2 months ago
  •  ...~ Collaborate with engineering teams to resolve complex technical challenges. ~ Lead the customer response process during issue escalation and post-issue follow-up. ~ Set up and continuously improve customer response processes. ~ Build out and manage a global customer... 
    Long term contract

    Ironbelly Studios

    Waterloo, ON
    more than 2 months ago
  • $24 per hour

     ...Responsibilities: Communicate with customers through inbound calls, chats and emails that have questions about theproducts and services offered. Agents should be abreast with changing technology and procedures to be able to educate the customer of the value of the services provided,... 
    Hourly pay
    Permanent employment
    Full time
    Flexible hours

    HGS

    Waterloo, ON
    6 days ago
  •  ...Proven proficiency in at least one of the following programming languages: C++/C, Java, and Python. Experience with machine learning and deep learning is an asset. Experience with AI agents and their protocols such as A2A, MCP, ANP, and AP2 is an asset. LI-MB1... 
    Contract work
    Immediate start
    Worldwide

    Huawei Technologies Canada Co., Ltd.

    Waterloo, ON
    15 days ago
  • $20 per hour

     ...Offers upon request for MCAP and our Subservicing Lenders Ensure all documents required to complete renewal of a loan are received Escalate issues timely to Manager on complex files when approvals are necessary to proceed to next steps Work cooperatively with other... 
    Full time
    Contract work

    MCAP

    Waterloo, ON
    24 days ago