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  •  ...process by communicating lease terms, incentives, and community updates.  Respond to resident concerns promptly and professionally, escalating issues when necessary.  Help plan and participate in resident events to strengthen community engagement.  Administrative Support... 
    Suggested
    Full time
    Work at office
    Local area
    Weekend work
    Afternoon shift

    Prica Global Enterprises

    Waterloo, ON
    12 hours agonew
  •  ...Overview Reporting to the Assistant General Manager, the Front Desk Agent is responsible for the professional leasing and administration of...  ...Residents’ inquiries, feedback, complaints or concerns, and escalate any issues to the Assistant General Manager or General Manager.... 
    Suggested
    Full time
    Part time
    Shift work

    Centurion Asset Management Inc.

    Waterloo, ON
    15 days ago
  • $15.75 - $18 per hour

     ...Customer Expert II Advertis ed as : Digital Business Support Agent Location: Onsite TPCA Waterloo / Remote outside ON...  ...be able to manage a customer case as well as a related level 2 escalated case. ~ Handhold and work with all levels of end users including... 
    Suggested
    Hourly pay
    Full time
    Contract work
    Local area
    Remote work
    Work from home
    Worldwide
    Flexible hours
    Shift work

    Teleperformance

    Waterloo, ON
    4 days ago
  • $65k - $75k per year

     ...individuals to our growing team in the Cambridge, Kitchener, and Waterloo region! Position Overview We’re hiring for a full-time Customer Agent Representative role. In this position, you’ll attend pre-scheduled customer appointments (no cold calling or door knocking!), perform... 
    Suggested
    Full time
    Work at office
    Immediate start
    Monday to friday
    Night shift

    H2O4Life

    Waterloo, ON
    3 days ago
  • $19.61 - $28.9 per hour

     ...Agent de  contrôle préembarquement bilingue - Aéroport international de la région de Waterloo (YKF)   GardaWorld recrute actuellement des agents de contrôle pré-embarquement pour l'aéroport international de Waterloo, situé à Kitchener, en Ontario, Canada.   Si vous... 
    Suggested
    Permanent employment

    GardaWorld

    Waterloo, ON
    a month ago
  •  ...addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. Requirements ~18 years of age or older ~ Complete Background check and drug test... 
    Suggested
    Full time
    Seasonal work
    Remote work
    Work from home

    Treasure's Academy LLC

    Waterloo, ON
    a month ago
  •  ...and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for call centre agent roles, to express interest in joining upcoming consumer research studies. These may include online interviews, product evaluations, or... 
    Suggested
    Part time
    Casual work
    Remote work
    Work from home
    Flexible hours

    ApexFocusGroup

    Waterloo, ON
    a month ago
  •  ...committed to operational and service excellence ~ Experienced change agent - able to identify and implement process improvements ~...  ...collaboration skills ~ Good judgment— ability to determine which issues to escalate ~ Executive presence - Ability to interact with senior leaders... 
    Suggested
    Permanent employment
    Full time
    Shift work

    MCAP

    Waterloo, ON
    7 days ago
  • $195k - $200k per year

     ...critical delivery, ensuring the end-to-end implementation of AI agents moves seamlessly from initial promise to full-scale production for...  ..., autonomous infrastructure. Mitigate high-stakes customer escalations, providing direct debugging and architectural guidance to customer... 
    Suggested
    Full time

    Google

    Waterloo, ON
    7 days ago
  • $43.2k - $80.3k per year

     ...of bank services, products, and processes. Coordinates service requests and problem resolution processes and ensures accuracy. Escalates unresolved customer situations to managers as required. Develops solutions and makes recommendations based on an understanding of... 
    Suggested
    Contract work
    Part time
    Day shift

    BMO

    Waterloo, ON
    9 days ago
  • $55.06k per year

     ...when handling sensitive information. ~ Demonstrated ability to work independently with minimal supervision while knowing when to escalate issues. ~ Demonstrated ability to adapt to changing priorities and evolving administrative needs. ~ Demonstrated ability to work... 
    Suggested
    Permanent employment
    Full time
    Work at office
    Relocation
    Flexible hours

    University of Waterloo

    Waterloo, ON
    10 hours agonew
  • $35.7k - $66.1k per year

     ...Independently resolves client complaints in a timely and effective manner; escalates as required. Keeps current with investment services...  ...tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps... 
    Suggested
    Full time
    Contract work
    Part time
    Work at office

    BMO Financial Group

    Waterloo, ON
    2 days ago
  •  ...detailed skills and ability to produce high-quality deliverables Organizational, monitoring, multi-tasking skills and ability to escalate to manager when issues arise Work independently on multiple tasks and priorities simultaneously under high-pressure workloads Work... 
    Suggested
    Work at office
    Work from home
    Flexible hours
    Shift work

    Sun Life

    Waterloo, ON
    5 days ago
  • $85.4k per year

     ...process design and improvement, data analysis, performance metrics, technical documentation and SQA as required. · Act as a change agent. Train business teams on system changes, process improvements, and change management activities and project management tools. Develop... 
    Suggested
    Permanent employment
    Full time
    Work at office

    University of Waterloo

    Waterloo, ON
    7 days ago
  • $34.75k - $51.8k per year

     ...Contributes to meeting branch business results and the customer experience. Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). Acts as a key member of a... 
    Suggested
    Contract work
    Part time
    Day shift

    BMO

    Waterloo, ON
    4 days ago
  • $65.97k per year

     ...contact with over 100 international mobility partners, ensuring exceptional service and timely, accurate information. Responds, escalates and communicates on emerging student issues here and abroad to ensure appropriate UW and international partner colleagues are briefed... 
    Permanent employment
    Full time
    Temporary work
    Work at office
    Flexible hours

    University of Waterloo

    Waterloo, ON
    10 hours agonew
  • $125k per year

     ...support reusability, scalability, security, and maintainability, escalating major architectural trade-offs. Identify and manage...  ...implement productivity improvements. Serve as the first line of escalation for delivery issues. Coach teams for continuous improvement... 
    Contract work
    Work at office
    Remote work
    Flexible hours

    Sun Life

    Waterloo, ON
    10 hours agonew
  • $50.01k per year

     ...and course enrolment. • Must use discretion, tact, sound judgement and problem-solving skills, and be able to know when and where to escalate an issue. • Remain friendly, calm, and clear-headed during situations where a student, parent, or guardian is upset and displeased.... 
    Permanent employment
    Full time
    Casual work
    Work at office
    Immediate start

    University of Waterloo

    Waterloo, ON
    10 hours agonew
  • $33.6k - $50.9k per year

     ...coordinate changes to premises (e.g. relocations, office planning) with minimal interruptions to business operations. Identifies and escalates all irregularities and discrepancies to management. Performs various operational activities to meet business objectives, client... 
    Contract work
    Part time
    Work at office
    Relocation

    BMO

    Waterloo, ON
    7 days ago
  • $85.4k per year

     ...cross-functional working relationships within the department. Works collaboratively to aid in the achievement of goals and to resolve escalated issues. ~ Works collaboratively with campus colleagues including, but not limited to, Campus Wellness, Police Services, the... 
    Full time
    Contract work
    Temporary work
    Work at office
    Relocation
    Flexible hours

    University of Waterloo

    Waterloo, ON
    7 days ago
  • $80k - $95k per year

     ...to monitoring the health of the software installed at the various customer sites, which resulted in resolving problems before they escalated into larger issues. Furthermore, you championed the creation of an automated health tracking application along with the development... 
    Full time
    Work from home
    Weekend work

    Tangam Systems

    Waterloo, ON
    22 days ago
  • $65.6k - $92.25k per year

     ...them as a team until the incident is resolved. Be prepared to escalate an issue to Management in order to drive resolution....  ...the first point of contact for partner NOCs. Action Customer escalations from Customer Service Operations. Actively participate in, and... 
    Internship
    Immediate start
    Shift work
    Night shift
    Rotating shift

    BlackBerry

    Waterloo, ON
    6 days ago
  • $65k per year

     ...Functional Alignment: Partner with Adoption CSMs, Sales, Support, and Product to ensure coordinated customer strategy and early risk escalation. Strategic Customer Management – Experience & Aptitudes ~3+ years in Customer Success, Strategic Account Management, or similar... 
    Long term contract

    Descartes

    Waterloo, ON
    13 days ago
  •  ...management. Helping with merchandising, stocking, and unpacking daily shipments. Providing exceptional customer service and resolving escalated issues. Training, coaching, and developing employees. Performing cash management, store opening and closing duties as needed.... 
    Full time
    Weekend work
    Afternoon shift

    Dollarama

    Waterloo, ON
    17 days ago
  •  ...Savings Plan (RDSP), or Ontario Works. HomeShare Mortgage – for two or more members to pool resources together to buy a home. Escalator Loan – for members who struggle with access to traditional credit options. Creation Care Loan – for members to purchase environmentally... 
    For contractors
    Live out

    Massey Henry

    Waterloo, ON
    14 days ago
  • $145k per year

     ...Track delivery metrics and implement targeted productivity and delivery maturity improvements. Serve as the primary point of escalation for platform, delivery, and vendor-related issues, facilitating rapid resolution in a complex environment. 3. People Leadership... 
    Long term contract
    Work at office
    Remote work
    Flexible hours

    Sun Life

    Waterloo, ON
    8 days ago
  • $76.28k - $104.94k per year

     ...and workflows are consistently met. Support the resolution of member issues by guiding the team, removing barriers and ensuring escalated situations progress to timely effective outcomes. Collaborate with leaders and partners across the brokerage to align on priorities... 
    Full time
    Work from home
    Flexible hours

    Ontario Teachers Insurance Plan (OTIP)

    Waterloo, ON
    6 days ago
  • $53.8k - $87.4k per year

     ...Ledger. Role Summary: Key performance elements include ensuring that all work is complete and accurate as well as identifying and escalating any control/compliance issues and offering alternatives for a solution. You should possess a natural willingness to support the team... 
    Permanent employment
    Contract work
    Fixed term contract
    Work at office
    Remote work
    Work from home
    Flexible hours

    Sun Life

    Waterloo, ON
    7 days ago
  • $26 per hour

     ...make a difference in the lives of individuals, families and communities around the world. Job Description: Our Contact Centre agents have the privilege of speaking to millions of Canadians each year. In each call, they can make an immediate difference in the lives of... 
    Hourly pay
    Work at office
    Immediate start
    Monday to friday
    Flexible hours
    Shift work
    Weekday work

    Sun Life

    Waterloo, ON
    8 days ago
  • $95k - $120k per year

     ...recruitment channels.  ~ Ensure a consistent and compelling candidate experience across all touchpoints.  ~ Act as a point of escalation for resolving complex or sensitive recruitment matters.  HR and Talent Initiatives: ~ Support broader HR and talent management... 
    Long term contract
    Permanent employment
    Full time
    Internship
    Work at office
    2 days per week

    HR à la carte

    Waterloo, ON
    22 hours ago