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  • $15.75 - $18 per hour

     ...Customer Expert II Advertis ed as : Digital Business Support Agent Location: Onsite TPCA Waterloo / Remote outside ON...  ...be able to manage a customer case as well as a related level 2 escalated case. ~ Handhold and work with all levels of end users including... 
    Suggested
    Hourly pay
    Full time
    Contract work
    Local area
    Remote work
    Work from home
    Worldwide
    Flexible hours
    Shift work

    Teleperformance

    Waterloo, ON
    27 days ago
  • $17.7 per hour

     ...benefits after 6 months! Wouldn't you like to travel the world with EXTREMELY low rates with our Hilton properties? Title - Guest Service Agent (Front Desk) Reports to: Front Office Manager/General Manager Guest Service Agent Responsibilities: Greet and welcome guests... 
    Suggested
    Hourly pay
    Full time
    Shift work
    Weekend work

    Homewood Suites by Hilton

    Waterloo, ON
    4 days ago
  •  ...process by communicating lease terms, incentives, and community updates.  Respond to resident concerns promptly and professionally, escalating issues when necessary.  Help plan and participate in resident events to strengthen community engagement.  Administrative Support... 
    Suggested
    Full time
    Work at office
    Local area
    Weekend work
    Afternoon shift

    LK Apartments

    Waterloo, ON
    2 days ago
  • $19.61 - $28.9 per hour

     ...Agent de  contrôle préembarquement bilingue - Aéroport international de la région de Waterloo (YKF)   GardaWorld recrute actuellement des agents de contrôle pré-embarquement pour l'aéroport international de Waterloo, situé à Kitchener, en Ontario, Canada.   Si vous... 
    Suggested
    Permanent employment

    GardaWorld

    Waterloo, ON
    more than 2 months ago
  •  ...and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for call centre agent roles, to express interest in joining upcoming consumer research studies. These may include online interviews, product evaluations, or... 
    Suggested
    Part time
    Casual work
    Remote work
    Work from home
    Flexible hours

    ApexFocusGroup

    Waterloo, ON
    more than 2 months ago
  • $42.12 per hour

     ...resources and employment assistance available through delivery agents, and make referrals. Ability to investigate, gather, and assess...  ...techniques) to develop trusting relationships with clients; de-escalate situations with clients who may be in crisis; support clients to... 
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    Hourly pay
    Contract work
    Temporary work
    Part time
    Interim role
    Work at office
    Local area
    Shift work

    Region of Waterloo

    Waterloo, ON
    1 day ago
  • $18.2 per hour

     ...are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions...  ...to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage Flexible schedule availability... 
    Suggested
    Full time
    Internship
    Work at office
    Local area
    Remote work
    Work from home
    Worldwide
    Flexible hours

    TP Canada

    Waterloo, ON
    4 days ago
  • $58k per year

     ...implementation of processes for handling investigations. Conduct plan member and provider interviews. Action and respond to inquiries and escalations. Make quick-thinking and decisive decisions when handling files. Maintain all databases and logs pertaining to investigations... 
    Suggested
    Work at office
    Worldwide
    Flexible hours

    Sun Life

    Waterloo, ON
    4 days ago
  • $25 per hour

     ...encouraged to apply Genuine experience supporting clients with delirium or acute cognitive fluctuation — you understand that confusion can escalate quickly and you know how to de-escalate without distress Comfortable with fall prevention and physical mobility support for a frail,... 
    Suggested
    Hourly pay
    Full time
    Sleeping nights
    Shift work
    Night shift
    Day shift

    CareQuilt

    Waterloo, ON
    14 days ago
  • $80k - $100k per year

     ...protocols, insurance requirements, and preventative maintenance programs. Act as a key decision-maker for incident management and escalation procedures.   Qualifications Minimum 7–10 years of progressive residential property management experience. Direct... 
    Suggested
    Long term contract
    Full time

    TalentSphere

    Waterloo, ON
    4 days ago
  • $85k - $105k per year

     ...across recruitment channels. Ensure a consistent and compelling candidate experience across all touchpoints. Act as a point of escalation for resolving complex or sensitive recruitment matters. HR and Talent Initiatives: Support broader HR and talent management... 
    Suggested
    Long term contract
    Permanent employment
    Full time
    Internship
    Work at office
    3 days per week

    HR à la carte

    Waterloo, ON
    2 days ago
  • $55.79k per year

     ...with Systems and IT teams to help resolve issues.• Ensure Opentext renewal workflows are functioning as expected.• Raise issues and escalate when needed. WHAT YOU NEED TO SUCCEED ~3–5 years in Revenue Operations, Renewal Operations, or a related role.• Salesforce Lightning... 
    Suggested
    Internship

    OpenText

    Waterloo, ON
    6 days ago
  • $50k per year

     ...Implementation process) Execute maintenance releases during business hours and after Participate in on call rotation, responding and escalating automated pages with respect to telecommunications, server, storage, branch facilities and partner IT groups Identify when... 
    Suggested
    Permanent employment
    Full time

    MCAP

    Waterloo, ON
    21 days ago
  • $56k per year

     .... Oversee adherence to safety, operational, and customer experience standards. Lead workflow management, problem-solving, and escalation handling to ensure smooth daily operations. Who You Are A customer-centric, people-first leader passionate about service excellence... 
    Suggested
    Remplacement
    Local area

    Belron Canada

    Waterloo, ON
    21 days ago
  • $60.38k per year

     ...working relationships. ~ Ability to work independently, exercise sound professional judgment, and recognize when issues require escalation. ~ Proficiency with MS Office, SharePoint, and other relevant data and content management systems. Equity Statement... 
    Suggested
    Permanent employment
    Full time
    Internship
    Work at office

    University of Waterloo

    Waterloo, ON
    8 days ago
  • $55.06k per year

     ...when handling sensitive information. ~ Demonstrated ability to work independently with minimal supervision while knowing when to escalate issues. ~ Demonstrated ability to adapt to changing priorities and evolving administrative needs. ~ Demonstrated ability to work... 
    Permanent employment
    Full time
    Work at office
    Relocation
    Flexible hours

    University of Waterloo

    Waterloo, ON
    22 days ago
  • $93.12k per year

     ...assisting applicants with the complexities of the academic admissions process. They often handle difficult cases that reach a point of escalation. The Assistant Registrar is the Associate Registrar’s delegate on Faculty Admissions and may Chair standing committees. ~ The... 
    Full time
    Contract work
    Temporary work
    Work at office

    University of Waterloo

    Waterloo, ON
    8 days ago
  • $60k - $85k per year

     ...tracking to ensure efficient procurement and delivery of required resources. The Lead also acts as a primary point of contact for escalations, provides mentorship, and ensures alignment with company goals. This position works closely with Engineering, Hardware Operations... 
    Remplacement
    Full time
    Work at office
    Local area
    Flexible hours

    Magnet Forensics

    Waterloo, ON
    13 days ago
  •  ...detailed skills and ability to produce high-quality deliverables Organizational, monitoring, multi-tasking skills and ability to escalate to manager when issues arise Work independently on multiple tasks and priorities simultaneously under high-pressure workloads Work... 
    Work at office
    Work from home
    Flexible hours
    Shift work

    Sun Life

    Waterloo, ON
    28 days ago
  • $34.2k - $63k per year

     ...Resolves client complaints in a timely and effective manner; escalates as required. Accepts and executes client initiated trades over...  ...technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing. Gathers and... 
    Long term contract
    Contract work
    Part time

    BMO

    Waterloo, ON
    17 days ago
  • $157.25k per year

     ...customer satisfaction, and operational risk, and hold Directors accountable for performance within their areas. Serve as the senior escalation point for significant cross-portfolio operational issues, service disruptions, and resource constraints. Operational Alignment... 
    Permanent employment
    Full time
    Work at office

    University of Waterloo

    Waterloo, ON
    1 day ago
  • $60k per year

     ...required activities, evidence, and responses that are complete, accurate, and on time Track findings, action plans, and commitments; escalate risks, issues, and delays as needed What you need to succeed ~3+ years of experience in GRC, IT risk, IT controls, audit, or... 
    Work at office
    Work from home

    Sun Life

    Waterloo, ON
    3 days ago
  •  ...various internal communication channels (mobile app, intranet, bulletin boards, etc) Effectively resolves customer concerns and escalates to management when appropriate Qualifications Some of what you need 3 months to 1 year of wireless sales or sales experience... 
    Internship

    Staples Canada

    Waterloo, ON
    20 days ago
  • $90k per year

     ...practices, including firewalls, VPNs, and network segmentation, and designing bespoke integration approaches when necessary Tier 2 Escalation & Troubleshooting: Serve as the critical escalation layer between customers and engineering, investigating field problems, and... 
    Internship
    Work at office
    Remote work
    Work from home
    Shift work
    Weekend work
    Afternoon shift

    P&P Optica

    Waterloo, ON
    6 days ago
  • $65.97k per year

     ...contact with over 100 international mobility partners, ensuring exceptional service and timely, accurate information. Responds, escalates and communicates on emerging student issues here and abroad to ensure appropriate UW and international partner colleagues are briefed... 
    Permanent employment
    Full time
    Temporary work
    Work at office
    Flexible hours

    University of Waterloo

    Waterloo, ON
    23 days ago
  • $146k per year

     ...data. Ability to work across different identities, apply an intersectional lens in daily work and interactions, and diffuse or de-escalate difficult conversations and situations. Ability to manage stakeholders and influence outcomes in a global organization. Ability... 
    Full time
    Local area

    Google

    Waterloo, ON
    11 days ago
  • $58k - $68k per year

     ...material or supply issues Clear and professional communication skills, both written and verbal Ability to assess supply risks and escalate concerns appropriately Collaborative team player who works well with cross‑functional stakeholders Reliable, accountable, and... 
    Contract work
    Work at office
    Monday to friday

    Sunrise Farms

    Waterloo, ON
    9 days ago
  •  ...plans, by providing overall visibility of progress and ensuring escalated issues are dealt with in a timely and appropriate manner...  ...performance, planning and category management are optimized, that escalations are resolved in a timely manner and that roadblocks to meeting... 
    Work at office
    Local area
    Worldwide
    3 days per week

    Zurich Canada

    Waterloo, ON
    22 days ago
  • $93.2k - $139.2k per year

     ...Project Risk and Issue Management: Identify and evaluate risks, issues, dependencies, and constraints associated with the project, escalating matters where appropriate. Where necessary, develop, agree on, and implement solutions to overcome these concerns. Client & Customer... 
    Contract work
    For contractors
    Work at office
    Local area
    3 days per week

    GHD

    Waterloo, ON
    10 days ago
  • $60k - $70k per year

     ...Conducting policy reviews to identify changing coverage requirements, responding to client inquiries, resolving complaints, and escalating issues as required. Participating in events to create brand awareness and developing, maintaining, and cultivating community contacts... 
    Afternoon shift

    Royal City Recruitment

    Waterloo, ON
    9 days ago