Information Technology Support Technician - Permanent - Full Time

Support Technician MCAP at a Glance
At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.
This position is responsible for performing all aspects of first and second support for all MCAP IT Infrastructure systems. This includes providing Top Quality first line support via: phone/email for all MCAP users. This responsibility includes monitoring the Help Desk ticketing systems, gathering information from the system users, completing problem logs, tracking all helpdesk activities, and issuing monthly or weekly reporting to the Infrastructure IT Management. This role is responsible for administrative system duties including vendor, problem and change management along with server administration.
Strategy and Planning
Plan and schedule Infrastructure changes (Change / Implementation process)
Participate in on call rotation, responding and escalating automated pages with respect to telecommunications, server, storage, branch facilities and partner IT groups
Coordinating and scheduling when service providers´ resources are needed.
Overseeing and signing off on service delivery
Acquisition and Deployment
Work with Facilities to schedule move requests made by the business units
Planning equipment moves to ensure that all hardware and user requirements are met
Install MCAP certified software
Perform and document all technical troubleshooting and problem resolution procedures within the Incident tracking system
Inventory / asset tracking)
Experience with Windows XP, 7

• Windows Server 2000, 2003 R2, 2008 R2, 2012
• Experience with Citrix, SQL, Exchange, Wireless Device Management, Enterprise Print Infrastructure
• Understanding of Microsoft System Components – DHCP, DNS, WINS, Active Directory
• Strong customer service skills.
• Strong Technical skills, network, desktops, telephony, servers, (both hardware and
• software).
• Understanding of Microsoft System Components – DHCP, Azure, O365, Active
• Minimum knowledge of cloud native development practices and design patterns using private or public cloud providers required
• Basic understanding of cloud patterns and infrastructure management using private or public cloud providers required
• Bachelor's degree, diploma, or equivalent experience
• Microsoft Technical Associate (MTA) or Microsoft Certified IT Professional (MCITP) or equivalent experience.
• (A+ Network Certification or equivalent experience.

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!
MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.
Permanent Full Time
Department: Information Technology
Internal Job Title: Support Technician
It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process.