IT Support Technician, Information Technology

Our Mission is to deliver sustainable value for all stakeholders by operating in a safe and responsible manner and having a positive impact on local communities.
Located in and around the City of Timmins, Ontario, Porcupine has two underground and one open pit mines. This position involves leading projects, managing specialized systems, and ensuring IT solutions drive safety, productivity, and sustainability. This position is expected to be able to troubleshoot and investigate issues at a deeper, more specialized level and collaborate closely with IT specialists in Networking, Cybersecurity, Systems Administrators, and more. This position requires the ability to identify opportunities for improved efficiency, cost savings, and working collaboratively with the rest of the IT team to implement continuous improvement efforts.
Technical Support:
Troubleshoot and resolve technical issues over a wide variety of IT technical disciplines in both IT and OT contexts at a basic level. computer hardware (laptops, desktops, peripherals), software, video conferencing equipment, extended network Knowledge , servers, Microsoft Office products, Microsoft Teams.
Provide technical guidance and support to users via phone, email, in person, or via internal chat programs (Microsoft Teams)
Diagnose problems, reproduce issues, and implement solutions using user guides and technical manuals.
User Assistance & Training
Offer advice and training to users on how to effectively use technology.
Answer questions and provide guidance on software features and hardware usage.
Provide onboarding services for new employees to support

System & Network Support
Provide first level support for business systems, network infrastructure, and internet services.
Assist with managing user accounts, permissions, and software licenses.
Base knowledge of routing and switching principles is an asset.
Network Support Tier1 Fortinet, Palo Alto, Cisco,
Support and Maintain SolarWinds and other monitors tools.
Create and maintain documentation to assist users to self-serve problem resolution for common simple issues (password resets, connecting to VPN, accessing basic company resources.
Support and Maintenance of network equipment.
Network Inventory Control, diagrams and flowchart.
IT Operations
Manage and update user profiles and system access based on company policies for new hires and terminations.
Perform proactive maintenance on IT systems to ensure their continued smooth operation.
Monitor and maintain the performance of network , computer systems and software.
Perform mass software deployments, changes, or uninstalls as technology standards evolve and new versions of software are adapted by the business.
Support, maintenance, updates, patches for network equipment.
Support Site Projects with new developments.
Escalate complex or unresolved issues to other IT personnel or specialized teams.
Collaborate with other IT teams to implement new systems, software updates, and security measures, projects.
Work with any global/regional support personnel or external stakeholders/vendors in order to resolve issues.

The support technician may need to work in challenging conditions, potentially involving physical demands and travel to different sites within the mining operation.
The technician will be expected to be comfortable working in-field should IT technology require in-person support. The “field” includes but is not limited to: Processing plants, Control Rooms, Underground maintenance shops/offices, warehouses, Effluent Treatment plants, and more.
Strong focus on performing tasks safely and performing workplace inspections/hazard identification prior to starting work in a new or unfamiliar area.
Relevant 2-3 year degree in a related field (IT, Computer Science, Mining)
Strong grasp of IT best practices in regards to privileged account management, computer/printer settings, access control, and more.
Proficient customer service skills, including the ability to manage frustrated end-users.
CCNA, CCNP, Comptia A+ or another entry-level IT support certification (CCST IT Support, ect)
Certifications not required but considered an asset: Entry level Microsoft certifications (Azure, Microsoft Office, Teams, ect) Server+, Network+, CCST Cyber Security/Networking.
Health, Dental, Life, AD&D, Disability, Healthcare and Wellness Spending Accounts, Virtual Care and Employee and Family Assistance Program;
Company contributions and matching into a Defined Contribution Pension Plan; Annual total compensation of CAD$98,044 to CAD$121,113 (including annual bonus eligibility).
This posting is for an existing vacancy at Discovery Silver.
Discovery Silver welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), aboriginal (Indigenous) persons and persons of any gender identity and sexual orientation. Please note that we use artificial intelligence tools to screen applications and assess qualifications and selected candidates will be contacted by a human for an interview.