IT Specialist IT Support / Client Support (m/f/d)

You want to work at a company that is building impactful, relevant technology. Auvik's network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It's more important than ever to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have that essential visibility and control.

Our senior leaders have a vision for Auvik. You want to work with a product customers love. Our customers are smart, aspirational, and highly technical. Our onboarding process is thorough and informative because we want to make sure you're prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career.

We're a fully distributed team and we're prepared to continue to support working from home (or the space you choose!). When we're able, we'll have Auvik hubs in Waterloo and Barcelona for you to leverage if needed. By being part of Auvik's IT team, you'll help implement, maintain, administer, and support internal IT infrastructure such as network, hardware, and end-user systems and software.

As a champion for enabling employees through technology at Auvik, these are a few of the things you'll do:

Ensure all IT devices and systems are in working order to optimize operations

Provide best in class customer service for user support requests

Work with Auvik's outsourced managed service providers

Document new and existing IT processes and procedures

Help update and patch endpoints

Take part in additional projects as required

Maintain Auvik's IT Asset Inventory

Previous Ticketing System management experience in a corporate environment

Experience providing remote IT support

An expert on Apple Mac hardware & software

Proven customer service

Versed in AI fundamentals and a good understanding of current offerings (OpenAI, Gemini, etc)

Auvik is a fully remote company. Are there bonus points?

Previous help desk experience in a corporate environment

Mobile Device Management supporting a global team

Intermediate scripting or development knowledge (Python, APIs, etc)

A good understanding of AWS

Make sure you include these two things:

Auvik makes network management easier. Our software provides the visibility and automation IT professionals need to focus on the work that delivers the greatest value to their organization. Today, Auvik helps IT teams manage more than four million devices on over 50,000 networks worldwide.

Auvik is one of the fastest growing North American technology companies. We're focused on building a diverse and inclusive workforce. Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

At Auvik, our compensation philosophy is to be market competitive, reward performance, reflect our commitment to equity and maintain transparency with our employees. We have defined job levels and compensation ranges for each of our markets we employ, based on research from various sources of market data, which are reviewed on a regular basis.

These factors may cause your compensation to vary within the range outlined below.

In addition to cash compensation, all full-time employees are granted stock options to share in Auvik's future successes. Auvik employees are eligible to participate in additional benefits and programs including our comprehensive health and dental benefits plan, Wellness spending account, GRSP matching program, flexible paid time off, paid parental leave program, and are eligible for remote working subsidies.

60,000—$70,000 CAD