Pension and Benefits Specialist, Human Resources - Full Time

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present, and shared future.
As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.
WHO WE NEED We are seeking a Benefits & Pension Specialist to manage the day-to-day administration of ROM’s pension and employee benefits programs.
Reporting to the Senior Manager, Talent Initiatives, with a dotted line to the Assistant Vice President, Human Resources, this role plays a critical part in ensuring the accurate, compliant, and timely delivery of pension and benefits services. The successful candidate will work closely with HR, Payroll, Finance, and external providers to support employees and retirees, maintain data integrity, and ensure smooth program administration.
Administer ROM’s pension program, including enrollments, retirements, terminations, status changes, and member communications
Maintain accurate pension data and records within HR systems and coordinate updates with external providers and custodians
Support annual pension processes, including pension adjustments, audits, valuations, and preparation of member statements
Collaborate with Payroll and Finance to ensure accurate pension reporting, calculations, and financial reconciliation
Administer group benefits programs (health, dental, LTD, life insurance, EFAP), including enrollments, changes, terminations, and employee support
Respond to employee and retiree inquiries related to pension and benefits programs, providing clear guidance and support
Support post-retirement benefits administration, including retiree communications, billing, and plan updates
retirement eligibility, contract changes, LTD status) and ensure timely communication and action
Maintain data accuracy within HRIS systems (e.g., Identify opportunities to improve processes, systems, and service delivery within pension and benefits administration
Support special projects, reporting, and committee work as required
A Bachelor’s degree in Business Administration, Commerce, or a related field, or an equivalent combination of education and experience
A minimum of five (5) years of experience in pension and benefits administration
Experience working with defined benefit pension plans
Professional certification such as CEBS and/or PPAC is an asset
Strong attention to detail and accuracy when working with complex financial and employee data
Proficiency with Microsoft Office (Excel, Word, PowerPoint) and experience working with HRIS systems such as Dayforce or similar
French language skills are an asset
For permanent and full-time contract positions (conditions apply), enjoy paid benefits for individuals and families, a health spending account, and an Employee Assistance Program.
Worry-free retirement savings: With our pension plan, you benefit from an employer-matched Defined Benefit contribution plan, which provides predictable lifetime retirement income, survivor benefits, and early retirement options without the stress of investment decisions.
Enjoy a parental leave top-up to 95 percent of your salary for 17 weeks, helping you balance work and family life.
Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.
Full-time, permanent

78,903 - $92,827 CAD

A 30-minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
# A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**
Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.
COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We welcome and accommodate candidates with disabilities throughout the selection process. International applicants with equivalent experience are encouraged to apply.