Call Center - Customer Service Manager

The Customer Service Manager is responsible for the day-to-day management of the Customer Services Department. The CSM will provide leadership and direction to the Customer Service Representatives to ensure that an excellent standard of service is provided to all internal and external customers.
Responsible for overseeing the training and development of Customer Service Representatives
Monitors the overall performance of staff to ensure compliance with policies, practices and approved customer service processes
Responsible to maintain the department's relationships with both internal and external customers with exceptional service
Responsible for escalated customer interaction on customer problems, concerns and complaints
Functions as a liaison between Customer Service and other branch departments to ensure customer satisfaction
Act as back-up to Customer Service Representatives as required
High School diploma or equivalent, Bachelor's degree preferred

• 5+ years experience in customer service or relevant business experience is required; Minimum of 1 year previous supervisory experience, preferably in a call center and/or distribution environment
• Must possess executive level communication skills with proficient PC skills to include Microsoft Office
• Must possess strong planning, organizational and time management skills, as well as strong problem solving skills
• Must be able to multi-task with the ability to change direction quickly and often
• AS400 experience is highly preferred

Bunzl Canada Inc. (ca) provides the cleaning and hygiene products, food and retail packaging, safety products and industrial supplies that keep over 45,000 Canadian businesses running, every day. Bunzl believes in the Power of People. We believe through diversity we build strength.
We believe that motivated people create happy customers.
Come showcase what you can do in a fast-moving, evolving company that provides competitive compensation, benefits, RRSP Match, Share Save (Stock) opportunities, performance incentives and career development opportunities. You'll find the support, leadership, and workplace culture you need to achieve your full potential. At Bunzl, we don't just say our people are our greatest asset, we really mean it. Bunzl is an Equal Opportunity Employer committed to fostering an inclusive and accessible environment reflecting the diversity of the communities in which we operate. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.