Transport Operations Manager

Voyago is hiring a dynamic and highly effective Operations Manager for our Student Transportation division in Grey Bruce, Ontario.
With a large emphasis on training and orientation, Voyago dedicates itself to supporting the growth of our employees by allowing them to develop the necessary skills in order to be successful. We provide our employees the necessary training tools to service our customers and clients more effectively. We remain true to our value-added services, commitment to our community, and our continued services provided by our long-term standing employees.
Reporting directly to the VP of Schools, the Operations Manager is responsible for the daily operations of the Student Transportation Division. This role will manage and oversee compliance of the Key Performance Indicators while influencing customer satisfaction, increasing revenue of the division and overseeing operational effectiveness and quality. The successful candidate will be an important contact for management in key accounts and therefore a high degree of diplomacy and tact will be required.
Service Delivery & Daily Operations
Manage and optimize vehicle usage while reducing deadhead distance.
Ensure adherence to contract stipulations.
Oversee dispatching, routing, and transportation tracking operations.
Implement changes to scheduling and policies.
Collaborate with fellow managers and staff to develop and execute policies, procedures, objectives, and goals.
Work with the Health & Safety team and government bodies to investigate transportation accidents and incidents, enhancing safety protocols.
Ensure safe, reliable, and timely transportation for every designated route.
Manage spare vehicle allocation, minimize service disruptions, and ensure contingency measures are established.
Route Planning & Efficiency
Manage adjustments to routes, load balancing, school bell schedules, and seasonal changes.
Customer Relationships & Communication
The Operations Manager serves as the primary contact for daily operations.
Plays a vital role in providing quotes for new business.
Manages daily operational communications through the STS portal, maintaining process integrity and data accuracy within the dispatch system.
Cultivates strong relationships with school boards, principals, consortium partners, and community stakeholders.
Responds swiftly to incidents, parent concerns, school-related inquiries, and performance feedback.
Track and report Key Performance Indicators (KPIs) emphasizing uninterrupted service.

• · Conduct customer satisfaction surveys.
• · Provide precise and prompt reporting to senior leadership.
• Incident & Crisis Management
• · Fleet & Maintenance Oversight

Safety, Compliance & Training
Foster a Safety-First culture among all staff, ensuring compliance with company and regulatory standards.
Guarantee that all drivers complete AFA/ADA assessments, PRIDE training, refresher courses, and compliance obligations.
Ensure adherence to regulations (HTA, MTO compliance, accessibility standards, school board policies).
Manage the Deficiency list.
Assist in planning and conducting bi-annual driver meetings.
Lead, mentor, and support drivers, trainers, dispatchers, and office personnel.
Schedule regular one-on-ones, ride-alongs, coaching sessions, and performance evaluations.
Administer payroll processes.
Monitor and control divisional costs:
Assist in capital planning (fleet age, replacement timelines, facility necessities).
Helps increase Voyago's visibility within the community by participating in company sponsored events
Helps increase VTS’s visibility within the community by participating in company sponsored events
Kids Matter Too, employee development programs, DRIVEN
Build a positive team culture focused on safety, reliability, and continuous improvement
Minimum 3 years experience in a supervisory/management role in operations environment
Experience in Student Transportation, Medical Transport or Transportation industry preferred but not mandatory
Clear Criminal Record Search with Vulnerable Sector Search
Previous experience working in a dynamic, high demand work environment with specific deadlines, where the role required handling and maintenance of confidential and sensitive materials
Advanced skills in all Microsoft Office applications (Word, Excel, PowerPoint, Outlook) as well as Adobe Acrobat
We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
We focus on innovation and sustainable environmental initiatives
We build a supportive corporate culture that encourages diversity and enables our people to flourish.
We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.