IT and Deployment Specialist

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

Relay’s IT team builds and maintains the systems, tools, and workplace technology that help our people do their best work. As an IT Specialist II, you’ll provide reliable day-to-day support, help maintain our Toronto office, and contribute to projects that improve how Relay operates. You’ll bring strong technical fundamentals, a service-first mindset, and the ability to make an impact from day one.

Provide thoughtful, timely support to Relayers across hardware, software, identity, access, connectivity, and workplace technology.
Own a regular portion of the IT support queue, independently troubleshooting and resolving issues while escalating appropriately.
Support employee onboarding and offboarding, including account provisioning, access changes, laptop setup, and first-day technology readiness.
Procure, configure, deploy, track, and maintain laptops, peripherals, and other IT equipment throughout their lifecycle.
Support the day-to-day technology needs of Relay’s Toronto office, including meeting rooms, video conferencing, displays, networking, and shared workplace systems.
Help administer SaaS and IT platforms such as Google Workspace, Iru, Okta, Slack, Atlassian, Notion and more.
Maintain clear documentation, asset records, troubleshooting guides, and internal knowledge-base content.
Identify recurring issues, perform root cause analysis, and recommend improvements that reduce friction and improve reliability.
Automate routine tasks and help improve IT processes as Relay continues to scale.
Contribute to larger IT initiatives and independently lead smaller projects, workstreams, or project tasks.
Help create an exceptional employee experience by making support approachable, dependable, and continuously 1% better.

You have 3–5 years of IT support or IT Operations experience in a business or corporate environment.
You can join an established environment and become productive quickly without foundational training in professional IT systems or support practices.
You’re experienced supporting macOS and Apple hardware in a managed corporate environment.
You can independently troubleshoot complex hardware, software, identity, networking, and connectivity issues.
You have familiarity with office networking platforms such as Ubiquiti, Meraki, Fortinet, Cisco, or Aruba.
You’re comfortable supporting Google Meet, Zoom, and meeting-room technology.
You can manage multiple requests, prioritize effectively, and communicate clearly with both technical and non-technical teammates.
You’re organized, curious, service-oriented, and motivated to improve systems rather than only react to problems.
You’ll be on-site at our downtown Toronto office a minimum of 3 days per week, typically Tuesday through Thursday.
Bonus Points
Experience creating automations that reduce manual work or improve IT service delivery.
Exposure supporting office expansions, network deployments, or meeting-room installations.
Experience leading smaller IT projects and working with Agile delivery frameworks, including two-week sprints using Scrum or a similar approach.

This role may involve physical activities such as lifting and moving materials up to 25 pounds, bending, stretching, reaching, frequent walking, and setting up technology throughout the office, all within reasonable accommodation.

Stage 1: A 30-minute Google Meet video call with a member of our team
Stage 2: A 60-minute Google Meet video call with the Hiring Manager
Stage 3: Stage 4: A 45-minute Google Meet video call with a member of our leadership team

The annual salary range for this role is $90,000 CAD to $110,000 CAD.
For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $100,000 CAD. Offers below this point reflect candidates we believe can grow into the full scope of the role with support and development. For more information on our compensation philosophy and perks and benefits, visit our Candidate Hub .

If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
You build with AI, not just use it: You're actively embedding AI into how you work, pushing what's possible, and bringing your team along with you.
You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
Relay exists to help them thrive -- and that mission has to resonate with you.

We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive.
If you require accommodations at any stage of the hiring process, please reach out to your Talent Partner.