Client Service Advisor I

Your Opportunity:
Protective Services is 24 hours a day, 7 days a week department that employs sworn Community Peace Officers who ensure a superior level of safety and security to all patients, visitors, and employees while they are in attendance at our facilities. The services provided are an integrated approach with our clinical partners using a patient and family centered care approach with emphasis on customer service. Protective Services, as the law enforcement and disaster response unit within the facility, will utilize and enforce regulatory, federal, provincial, and municipal legislation/policies to ensure the delivery and access of healthcare. As a member of Protective Services, the Protective Services Officer II will interact with a myriad of select populations all with unique and or specialized needs. It is Protective Services' paramount goal to assist in maintaining a space that all people can safely access and deliver quality healthcare.
Description:
As a Protective Services Officer II, you will provide security and protective services for all patients, visitors, staff and AHS property including: violence monitoring, prevention and intervention; enforcement of applicable federal, provincial and municipal statutes; asset loss prevention and internal investigations; preparation of court documents and securing evidence; risk assessment and hazard identification; arrests, apprehensions and detentions of persons and first responder to critical events. You will provide support for facility departments on matters of security and safety practices, participates in reviewing and recommending policy, and fosters and maintains positive public relations through relationships with internal and external contacts.

Classification: Protective Services Officer II
Union: AUPE GSS
Unit and Program: Protective Services
Primary Location: Whitecourt Healthcare Centre
Location Details: As Per Location
Multi-Site: Multisite

FTE: 1.00

Posting End Date: 17-FEB-2026
Employee Class: Regular Full Time
Date Available: 27-FEB-2026
Hours per Shift: 12
Length of Shift in weeks: 8
Shifts per cycle: 26
Shift Pattern: Days, Evenings, Nights, Weekends, On Call
Days Off: As Per Rotation
Minimum Salary: $33.42
Maximum Salary: $38.27
Vehicle Requirement: Driver's License, Vehicle Provided Required Qualifications: High School diploma or equivalent. Active (or eligible) for appointment as a Community Peace Officer with enforcement duties involving the public, as identified by the Province of Alberta/Solicitor General. Successful completion of Alberta Health Services or Alberta Justice and Solicitor General Community Peace Officer Induction Training Program (6 weeks program). Valid Class 5 (non-GDL) Driver's Licence. Valid Physical Abilities Requirement Evaluation (P.A.R.E.) completed under 4:45 minute, within 6 months prior to commencing employment.
Additional Required Qualifications: Alberta Class 5 operator’s license, or a provincial equivalent, with no more than four demerits and no charges or pending suspensions. You must be eligible for appointment as a Community Peace Officer with enforcement duties involving the public. Past criminal records which have not received a pardon, current and past investigations by previous employers, past misconduct as a Peace Officer, and other issues could result in you not being eligible for appointment.
Preferred Qualifications: A minimum two years of related work experience OR a related degree or diploma. Experience in uniformed public servant roles or emergency services (military, forestry, park ranger, corrections, peace officer). CPI Non-violent Crisis Intervention training and Pressure Point Control Tactic Certificates are also assets. Experience within a healthcare setting. Current First Aid and CPR Level C – AED certification.