Floor Manager Service H/F

Floor Manager - FT - Toronto Eaton Centre

At AllSaints we are in the business of feelings - making our customers feel cool and confident. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.

We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.

The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.

Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.

The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.

You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system

You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support

You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team

Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store

You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need

Work in conjunction with the management team to enable the store to exceed its targets and KPIs.

Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews

Create and implement floor plans and rotas independently, setting the store up for success for the day

You know your store inside and out. you know what your customers want and how to deliver on their expectations - it's your passion and it shows!

Natural affinity in learning new systems and processes in a digital environment

A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence

Our North America region is made up of 71 retail locations across the U.S. and Canada, with our flagship store in New York City. The Customer is the Boss We work as one proud team to get the best for our customers

Eligible employees may also choose to enroll family members, including a legal spouse/ registered domestic partner.

Health & Wellbeing Benefits Plan include:

• Medical, Dental, Vision, and
• Flexible Spending Accounts (FSA) & Dependent Care Accounts
• Commuter & Parking Saving Accounts
• Voluntary Additional Life & Disability Coverage for Spouse and Child(ren)
• Basic Life and Disability
• Short/Long-Term Disability
• Employee Assistance Programs
• Personal Clothing Discount

AllSaints reserves the right to amend or withdraw these benefits at any time.

#We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

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