Product Owner - Direction Innovation H/F

Brand: Product and Technology

Full time

Categories: Digital and Technology, Project and Program Management

Product Owner, Global CRM
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
To learn more about Flight Centre Travel Group please click HERE
The primary purpose of this role is to help lead the strategic development and optimization of the Global CRM platform (mainly based on Salesforce) within FCTG Corporate, with a strong focus on driving process modernization, technological innovation, and AI-enabled solutions. As Product Owner, you will collaborate with the global leadership, process owners, platform users, and the product team to formulate and help prioritize a strategic roadmap that enhances user experience, productivity and efficiency across the organization, with particular focus on Sales Cloud capabilities and functionality.
Partner with global business stakeholders to define and implement a vision for the Global CRM Salesforce platform
Identify and integrate AI-driven capabilities to enhance platform performance and user experience
Drive adoption of existing Salesforce capabilities and emerging technological capabilities
Serve as the voice of the customer, engaging with technical teams to ensure platform functionality aligns with user needs across the Salesforce ecosystem
Monitor platform performance metrics and user satisfaction, including Sales Cloud adoption and utilization metrics
Broad expertise across Salesforce platform capabilities, specialising in Sales Cloud functionality
Experience with Sales Cloud implementation, configuration, and optimization
Experience with Salesforce Marketing Cloud Account Engagement (formerly Pardot) for lead management and marketing automation integration
Understanding of Salesforce Revenue Cloud capabilities and customer implementation
Experience with integrated sales enablement and conversation intelligence tools such as Gong, Highspot, or similar platforms
Ability to translate business requirements into technical specifications with strength in Sales Cloud configuration
Solid knowledge of Sales Cloud, Marketing Cloud, Marketing Cloud Account Engagement, Revenue Cloud, and related Salesforce products
We understand that our people are our most valuable asset. Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Love for travel: We were founded by people who wanted to travel and want others to do the same. Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion : Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Generous paid time off policy
Travel perks/discounts
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
Global career opportunities in a network of brands and businesses
#Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
Travel Weekly Magellan Awards: Silver Winner (2023)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
Newsweek: America’s Greatest Workplaces for Diversity (2024)
Inclusive Travel Finalist (2025)
Excellence in Diversity and Inclusion Awardee (2025)