Account Representative (Permanent/Full Time)

We are seeking a Parts Account Representative to join our team. As the Parts Account Representative you will be responsible for building and maintaining long‑term customer relationships while delivering professional, timely, and accurate support for heavy‑equipment parts orders. This role acts as the key liaison between customers and internal parts, service, and inventory teams to ensure parts solutions are sourced, quoted, and delivered in alignment with customer needs. The Parts Account Representative will manage inbound and outbound inquiries, identify parts requirements, promote product offerings, and support overall account growth through exceptional customer service and strong product knowledge. TYPE: One new vacancy, Permanent, Full-Time
Annual performance review with bonus opportunity
Group Benefits that are 100% paid for by the Company - inclusive of Health, Dental, Life, Disability and Travel coverage
Vacation & Paid Personal days
Employer Matching Retirement Savings Plan
Serve as the primary point of contact for assigned customer accounts via phone, email, and internal systems
Build strong long-term customer relationships to drive repeat business and customer retention
Handle inbound and outbound calls to convert customer inquiries into confirmed sales
Research and identify parts solutions for customers
Collaborate with parts, service, and inventory teams to maximize conversion and order fulfillment success
Monitor account performance and identify opportunities for account growth
Assist with high severity requests or issue escalation as needed
Liaise with Inventory Team to ensure all parts orders are delivered in alignment with JJE service level agreements and procedures to meet customer expectations
Proactively provide order status updates and communicate new products to customers
Proactively participate in training to ensure a progressive and diverse knowledge of all JJE equipment, products and parts
Strong customer service and relationship-building skills
Mechanical aptitude or previous exposure to a heavy equipment work environment is preferred
Proficient in MS Office Suite, with a focus on Microsoft Word and Excel
Bilingual considered an asset
Post-Secondary Diploma in Sales, Business Administration, a related program or an equivalent combination of education and experience

3+ years’ experience in a Parts Account Representative, Account Management or similar customer-facing role

• Experience in sourcing and delivering customer-focused solutions based on customer needs
• Experience using ERP or Inventory Management systems
• Sales or upselling experience is considered an asset

Travel Expectations
~ As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-
maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.
JJE is a proud subsidiary of Federal Signal Corporation.
We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.