Applications Support Analyst (IT)

As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. We’re looking to fill an open role for an Application Support Analyst to join our IT team.
Reporting to the Manager, Technology Application Support, the Application Support Analyst is responsible for the end-to-end administration, monitoring, systems access management, support, and maintenance of enterprise software applications and associated infrastructure within a Business‑As‑Usual (BAU) environment.
Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso to become a trusted advisor and partner
You are consistently looking for ways to improve your personal best and see value in continuous improvement. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

Manage and own delivery of application in collaboration with Aviso Business Units

• Lead and facilitate activities with vendors, including working closely with Aviso IT department with respect to the vendor roadmap
• Review application releases for the apps under BAU scope and work with IT and Aviso Business units on these releases
• Manage day to day issues from Aviso Business Units with respect to the Applications
• Responsible for managing the BAU ticket queue/scope of work for various applications, address regulatory, risk and audit requirement issues
• Responsible for managing all configuration changes for the Application
• Works with third party vendors with respect to data coming from the various Applications via SFTP, API, and other connectivity modes.
• Provide application support while recognizing bugs and opportunities for application enhancements and acts as a liaison between End-Users, Business Analysts and Developers
• Provide Overnight or weekend support for the applications on a rotational basis

IT related Diploma or Computer Science degree

• 3-5 years as Tier1/Tier2 Application Support in enterprise environment and experience using a ticketing system
• Excellent customer service and interpersonal skills
• Fluent communication skills in English are required and bilingual skills in French are an asset

Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork
By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.
Further information is available on the Privacy link on our Career Page – Privacy Policies
Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.
Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. This position is posted with an expected salary range of $80,000 - $87,000 CAD annually.