Service Support Worker

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
The role provides administrative and facility support to the residences clients and tenants.

Assists with daily operations laundry food services prep light cleaning.
Complete residence-related administrative tasks as required.
Provide advice guidance and support to residents when contacted for assistance.
First contact for all situations not requiring immediate 911 assistance.
Provide oversight to participant chores by instructing teaching encouraging and coaching participants in how to do their assigned chores and monitor and document their completion according to policy and procedure.
Provides support to tenants and staff in program delivery.
Is involved in accompaniment off-site with tenants reporting to supervisor or appropriate personnel daily activities in conjunction with personal plans.
Maintains availability for personal practical and moral support.
Accurately records relevant information to support staff.
Ensures ongoing enforcement of policies.
Creates and revises documents to support the program.
Internal: Tenants of supportive housing the front desk and intake staff other staff and volunteers in the building.
Might have to communicate with community members community groups/organizations police and agencies.

MANAGERIAL/TECHNICAL RESPONSIBILITIES:

FINANCIAL AND MATERIAL MANAGEMENT:

Minimal material responsibilities. The incumbents work environment is typically in a supportive housing. This position requires a moderate amount of keyboarding/manual record keeping and Those served by the program usually relate information that is highly disturbing in nature and will require intentional debrief and consultation. Isolation - The incumbent may have little to no travel required. The incumbent carries a pager/walkie talkie and will work shifts. The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:

- Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.
Completion of high school diploma.
At least one year of experience preferably in social setting required.
Strong service ethic and a friendly disposition with the public.
Ability to follow all MUs organizational policies and procedures.
Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.