Full-Time Customer Service Representative Hiring Immediately!

We’re building a relationship-oriented bank for the modern world. As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Centre. As a Client Engagement Representative, you will be the first point of contact for most clients entering the banking centre and will engage clients in conversation to understand their immediate needs and identify opportunities. You’ll use your knowledge of financial services products to help clients with their day-to-day banking needs and introduce them to the appropriate team member.

To successfully perform the work, you’ll be on-site full-time.

Client Engagement – Help clients manage their accounts and products. Connect clients to the right CIBC team members who can help them reach their goals.

Share your knowledge by introducing clients to our mobile banking applications, assisting them to better manage their banking needs.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

We use artificial intelligence tools during the recruitment process. Branch Banking, Client Service, Customer Engagement, Customer Experience (CX), Identifying Opportunities, Product Knowledge