Head of Programme Management

1M+ customers
We are seeking a results-driven and analytically minded Strategic Program Managers to lead high-impact initiatives spanning loyalty programs, operations and partner enablement. These roles blend strategic planning with commercial execution, while enabling growth through thoughtful engagement with customers & internal operations
Act as the primary day-to-day contact for Neo Financial executives against an impact area, owning monitoring, timing, and delivery against target outcomes
Oversee data gathering, quantitative analysis, and synthesis of insights into a well defined roadmap to drive customer growth
Ensure quality control and rigor across work streams and deliverables, providing operational support and establishing best practices where needed
Own and manage the day-to-day execution of the program, ensuring timelines, deliverables, and stakeholder expectations are met
Identify and manage risks, course-correcting as needed to keep initiatives on track
You have 5+ years of experience in a Program or Portfolio management role within a fast paced environment
Proven experience in creatively positioning products in a highly competitive and regulated environment on the national and/or global stage
Experience advising senior leadership teams
Experience working with Product, Engineering and Technical teams an asset
Ability to drive urgency while maintaining high quality of work

As individuals and as a team, we constantly challenge ourselves and each other to do our best work for our customers. Our commitment to customer success drives everything we do, from building intuitive products to providing exceptional support at every step of their journey. All team members have a stake in Neo's success and earn meaningful equity through stock options. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.
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