Remote Technical Support Representative-Full Time
Chatters Limited Partnerships
Position: IT Helpdesk Analyst
Department: Information Technology
Location: Calgary Alberta (Remote)
Job Type: Full-Time
At Chatters were not just a company were a community. Were passionate about beauty technology and creating exceptional experiences. As we continue to grow our national retail network and e-commerce presence our success depends on reliable secure and people-focused IT support.
Were looking for an IT Helpdesk Analyst to join our collaborative high-performing IT team. Youll be part of a group that values innovation teamwork and service excellence ensuring our stores warehouse and corporate teams stay connected and supported every day.
Reporting to the Director of ERP & Systems the IT Helpdesk Analyst provides first-line technical support to store associates warehouse staff field teams and corporate employees across Chatters network. This role supports hardware software POS and network systems helping ensure seamless operations in salons and distribution centers across the country.
The ideal candidate is approachable patient and thrives on helping others. Youll often work directly with salon teams through tools like Teams FaceTime or WhatsApp guiding them through troubleshooting steps and ensuring a positive experience. Your retail understanding clear communication and hands-on technical skills will be key to your success.
Serve as the first point of contact for IT incidents requests and inquiries via phone email chat or ticketing system.
Troubleshoot and resolve issues related to POS systems hardware software network connectivity and peripherals across retail warehouse and corporate environments.
Provide strong and enthusiastic phone and remote support explaining technical solutions in clear easy-to-understand terms.
Support systems including Cisco Meraki FortiGate Intune Apple Business Manager Meraki MDM and Rogers/Shaw/Bell VOIP portals.
Use remote collaboration tools (Teams FaceTime WhatsApp) to help salon teams with setups cable tracing and connectivity fixes.
Escalate complex issues to Level 2/3 or Systems Administration teams as required maintaining detailed documentation.
Log and manage tickets in the IT Service Management (ITSM) system ensuring proper categorization prioritization and timely resolution.
Contribute to IT knowledge base articles user guides and troubleshooting documentation.
Monitor store network connectivity POS uptime and endpoint health; Participate in the on-call rotation and provide after-hours support as needed to ensure operational continuity.
Support technology rollouts upgrades and deployments across retail locations.
Assist with troubleshooting integrations between systems such as ERP WMS POS Accounting and HR.
Strong customer service mindset able to communicate effectively and patiently with non-technical users.
Ability to balance multiple priorities and deliver consistent high-quality support.
Enthusiastic about continuous learning technology and helping others succeed.
Diploma or degree in Information Technology Computer Science or related field (or equivalent experience).
- 13 years of IT support experience ideally in a retail or multi-site environment .
- Experience with Microsoft Azure .
- Strong knowledge of Windows Office 365 Active Directory and networking fundamentals.
- Experience with Cisco Meraki FortiGate and related network configurations.
- Comfortable working in an on-call support rotation and responding to time-sensitive incidents.
- Experience supporting POS systems and troubleshooting retail technology environments.
- Knowledge of integrations between ERP WMS POS Accounting and HR systems is an asset.
Ready to join our community Submit your online application today!
Chatters prioritizes diversity equity and inclusion because we know it makes our company a better place to work and shop. We are committed to creating accessible environments for our team members candidates and customers.
Requests for accommodation due to a disability (visible or invisible temporary or permanent) can be made at any stage of the application or employment process.
- IT Procurement Analyst Location Hybrid work in Calgary, AB T2P 0L4 : The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access...SuggestedFull timeContract workFor contractorsFixed term contractWork at officeMonday to fridayFlexible hours
- IT Infrastructure Analyst Location Calgary, AB : Are you a skilled Information Technology (IT) professional whose expertise focuses on computer systems and infrastructure? Do you want to contribute to the overall success of an organization's IT department? The Mustard Seed...SuggestedLong term contractFull timeWork at officeMonday to friday
$49.32 - $66 per hour
IT Senior Systems Analyst Location Calgary, AB : If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities...SuggestedHourly payLong term contractTemporary workPart timeLocal areaWork from homeFlexible hours- Release Management IT Analyst II Location Calgary, AB : Your Opportunity: This Release Management position is a Technical Analyst II position and is a member of the Cross Application Monitoring and Support Application Operations team. This position supports Release Management...SuggestedFull timeRemote workShift workWeekend work
- Your Opportunity: The IT Analyst II - Data Engineer will work provincially within Data Integrity and Integration (DII), Cancer Advanced Analytics (CAA), Data & Analytics. The efficient use of big data within the healthcare system promises to revolutionize healthcare, improve...SuggestedFull timeRemote workShift workWeekend work
- ...responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from... ...experienced and detail-oriented Business Analyst Consultant – RFP Development to support a... ...across our client’s business, technical, IT/OT, and procurement teams. You will play...Full timeLocal areaWorldwide
$55k - $83k per year
...Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by... ...-- What will your typical day look like? As a Consultant, IT Audit & Assurance, you can expect to have a dynamic and exciting career...Permanent employmentFlexible hours$74k - $156k per year
...Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by... ...-party assurance reporting (SOC 1, SOC 2, SOC 3) along with other IT advisory mandates for various public and private clients. As...Permanent employmentFlexible hours$21 per hour
...Front Desk Administrative Assistant-Rockyview General Hospital - Environmental Services Department, Calgary, Alberta ~$21.00 per hour... ...change, an opportunity to show your exceptional skills, a chance to help lead and build a team? Grow your career with a company that shares...Hourly payFull timeWork at officeLocal areaMonday to fridayFlexible hours$31.13 per hour
Your Opportunity: The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices... ...solution, as assigned by senior staff. Description: As an IT Customer Support II, you will provide advanced technical support...Temporary workRemote workShift workWeekend work- ...or until filled Job Summary Reporting to the Sr. Manager, IT PMO, the Sr. Project Manager is responsible for the overall planning... ...Canada’s economy. We need your skills, expertise and ideas to help us keep growing. A Business with a Purpose - Join a member-...Full timeLocal areaFlexible hours
- Our Front Desk teams are guest experience ambassadors. They are the first and last impression for our guests and are approachable, friendly, kind and hospitable. They work together as a team to provide an exceptional guest experience by welcoming them into our restaurants and...Flexible hours
- ...Desktop Support Analyst Why STARS At STARS, we come to... ...at STARS plays a vital role in helping to provide critical care, anywhere... ...care, as a member of STARS’ IT team, you will play an important... ...~3+ years of direct IT service desk support is required ~...Work at officeRemote work
- IT Support Tech I Location Calgary, AB : SUMMARY The IT Support Technician I will provide first-line technical support, assist with office administration, and manage IT equipment logistics. Responsibilities include troubleshooting hardware/software, maintaining IT assets,...Full timeWork at office
$70 - $95 per hour
...Description About the Role: We are seeking an experienced IT Business Analyst with strong experience in domain migration projects and... ...and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology...Contract workManual labor- ...professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter ....Flexible hoursAfternoon shift
- ...is a non-union position Do you enjoy working closely with top level management in a fast-paced environment providing specialized IT Desktop support? If you have proven experience providing technology support to high priority End Users, and experience with technical planning...Full timeWork at officeLocal areaWork from homeRelocation packageFlexible hours
- ...Role Reporting to the President, the IT Manager is responsible for developing, implementing, and managing IT strategies and initiatives that drive operational efficiency and improve service delivery within the JAVA IT Team strategy. The position will be responsible for daily...Weekly pay
- ...Equation Staffing Solutions is proud to be the partner of choice for the City of Calgary’s temporary staffing needs. We are seeking an IT Technician to join the team for a 3+ month contract, assisting with operations and maintenance tasks, as well as system lifecycle upgrade...RemplacementPermanent employmentContract workTemporary workWork at officeRelocation
Equation Staffing Solutions
Calgary, ABmore than 2 months ago - ECSA Technical Support Analyst Location Calgary, AB : Your Opportunity: This Client Systems... ...involved with and responsible for performing will help to bridge the gap between the technical... ...and there will an opportunity to work with IT professionals across multiple domains...Full timeRemote workShift workWeekend work
- An Epic Beacon Analyst configures, supports, and optimizes the Epic EHR's Beacon module, which specializes in oncology workflows like chemotherapy... ...plans, and documentation, acting as a crucial link between IT and cancer care providers to ensure efficient, safe patient care and...Remote work
- ...achievements Position Overview: We are seeking a Senior Business Analyst to support the analysis, design, and delivery of business and... ...and implementation Collaborate with business stakeholders and IT teams to evaluate solution options and support decision-making...Full timeInternshipFlexible hours
- ...Trade Controls Analyst WHO WE ARE Our Power, Your Possibilities At TransAlta , we don’t just generate electricity-we generate... ...traders, trading support roles, finance, settlements, and IT—to ensure secure and efficient trading operations. This role is responsible...Long term contractFull timeWork at officeFlexible hours
- Analyst Intern Location Calgary, AB : Do you want to challenge yourself as an analyst intern in one of the world's leading energy knowledge... ..., which are used by clients around the world. Interns will help to gather, analyze and present our research across the department...Full timeInternshipLocal areaImmediate start
- Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in the level of service and safety we provide! As a General Utility Worker on our team of other service stars, you’ll take on the important task of maintaining the cleanliness of dishes, equipment...Flexible hoursAfternoon shift
- Admin Analyst Location Hybrid work in Calgary, AB : Determined. Imaginative. Curious. If these are some of the ways you describe yourself... ...today and tomorrow. If that sounds like a challenge you want to help tackle, we want you to join our team! Posting Close Date: July 28th...Full timeWork at officeFlexible hours
- ...Finance Systems Analyst Location: Calgary Head Office Job status: Full Time Permanent Department: Finance Systems & Shared Services... ...and related tools. This role works closely with all Finance teams, IT, and other departments to ensure financial technology solutions...Permanent employmentFull timeWork at officeFlexible hours
$66.18k - $79.91k per year
...Infosys is seeking a Test Analyst. As a Test Analyst , you will act as a validation and quality assurance expert and review the functionality... ...efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation...Relocation$43.04 per hour
...system and works on system customizations with the Technical Business Analyst and Developer. Participates in the design, testing,... ...Possesses a broad and in depth knowledge of the application and how it relates to corporate business processes and practices. Assist in...Hourly payInternshipWork at office- ...Internal Job Title: Service Support Analyst – Tier 1 Location: Calgary - Tech Center & Arlington, TX Department: Service Support... ...hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as...Permanent employment
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Remote Technical Support Representative-Full Time. Be the first to apply!
- network support analyst Calgary, AB
- desktop support analyst Calgary, AB
- technical support specialist Calgary, AB
- network technical analyst Calgary, AB
- IT support technician Calgary, AB
- decision support analyst Calgary, AB
- technical system analyst Calgary, AB
- technical support representative Calgary, AB
- IT assistant Calgary, AB
- customer support analyst Calgary, AB