Junior IT Helpdesk Technician

BGC Engineering Inc. (BGC) is an international applied earth sciences professional services firm. We are proud of our talented team of over 700 employees, spanning the fields of Engineering, Geoscience, Software, Geomatics, Data Science, Accounting, Administration, Health & Safety and Human Resources.  Alongside our clients and industry partners, BGC works collaboratively as ‘One Team’, dedicated to solving the world’s most critical applied earth science challenges. Our flat management structure creates a culture of innovation, excellence and transparency and a casual, dynamic and inclusive work environment. BGC prides itself on offering training and mentoring opportunities to further our employees’ professional growth as well as social and wellness activities that contribute to the connection and wellbeing of our team.

We are looking for a motivated and eager Junior IT Technician to join our IT department. This role is ideal for someone who is early in their IT career and passionate about learning and growing in a fast-paced, collaborative environment. The successful candidate will assist with day-to-day IT support tasks, maintain systems and hardware, help ensure network security, and contribute to ongoing improvement projects. This is a great opportunity for someone looking to build a strong foundation in IT while working with experienced professionals across a variety of technologies.

Set up, configure, and deploy workstations, laptops, and user environments for optimal performance.

Troubleshoot and resolve basic hardware, software, and network issues.

Support the helpdesk system by triaging and responding to service tickets in a timely and professional manner.

Take the lead on Tier 1 triage of cybersecurity alerts, performing initial analysis and escalation of potential threats in accordance with established procedures.

Participate in routine IT operations, including user account management, updates, and patching.

Assist in the administration and maintenance of network infrastructure, including firewalls, switches, and wireless networks.

Occasionally assist with after-hours support when required.

2-4 years of relevant IT experience in small to medium-sized environments.

• Completion of a diploma, certificate, or relevant post-secondary education in IT or a related field.
• Basic experience in deploying and configuring Windows and macOS devices.
• Familiarity with IT service management systems (e.g., Understanding of network fundamentals including LAN, WAN, VPN, and wireless networking.
• Microsoft Azure) is considered an asset.
• Experience in the cyber security field is considered an asset.
• Demonstrated initiative and ability to manage tasks with minimal supervision.
• Willingness and ability to travel to other office locations if needed.

Our ‘One Team’ culture supporting health, wellness, safety and diversity

Health, Dental and Vision coverage

LTD, Life, AD&D and Business Travel Insurance

Employee Assistance Program

Paid Time Off: Vacation, Sick, Holidays

Maternity/Paternity leave top ups

Social and wellness activities

Casual and professional work environment

The estimated base salary range for this position is $65,000 - $85,000 CAD per annum, however base pay will be commensurate with job-related knowledge, skills, and experience. BGC's compensation package also includes a discretionary bonus plan, training allowance, and comprehensive medical and dental plan.

Equity, Diversity, and Inclusion

BGC strives to create a workplace where equity, diversity and inclusion are embedded throughout our workplace culture and practices. As an equal opportunity employer, we encourage applications from all candidates, including those experiencing inequity such as racialized individuals, Indigenous People, women, people of diverse sexual orientations, identities and expressions, veterans, individuals with disabilities, people of all faiths, nationalities, marital status, ages, and family status. At BGC, we use Artificial Intelligence to streamline parts of the recruitment process, however all decisions about candidate selection and advancement continue to be made by our hiring team.

This posting will close on January 30, 2026.

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