Lead Dental Receptionist

Position Type: Full-time
Salary Range: $38-$44 per hour, or equivalent annual salary
We are an upscale multi-specialty dental practice with a passion for delivering five-star service. Our culture is built on excellence, loyalty, and innovation. Our team is dedicated to helping patients feel valued and cared for every step of the way.
The Lead Receptionist oversees the administrative operations of the front desk, ensuring exceptional patient experiences, optimized scheduling, and booking performance. This role performs all receptionist duties while also leading the administrative team, completing audits, and driving continuous improvement in scheduling and communication strategies.
Welcome new patient inquiries and guide them through scheduling appointments via phone and email
Answer incoming phone calls and respond to voicemails, emails, and contact leads in a timely manner
Manage referrals from other dental offices with priority attention
Optimize new patient booking rates and lead conversions
Schedule Management & Optimization
Coordinate and manage the practice schedule ensuring schedule productivity across multiple specialists
Administrative Support
Process insurance claims (pre-authorizations and claim submissions) and handle insurance mail and patient inquiries regarding coverage (we are non-assignment)
Manage emails — responding and filing appropriately
Lead’ Responsibilities
Delegate tasks and coordination with receptionist team
Lead Weekly Admin Meeting with team
Minimum of 2 years' experience in a dental practice or high-end hospitality/sales environment
Demonstrated success in patient scheduling, practice coordination, and lead conversions
Tech-savvy, comfortable working with google sheets or excel, gmail, google drive, or similar
Track record of reliability and consistent performance
Proven ability to handle multiple priorities while maintaining quality
Outstanding proficiency in English
Experience using Curve Dental practice management software
Ideal Candidate Qualities
Comfortable working in a fast-paced, high-performance environment
Technical Skills
Familiarity with dental software is an advantage but not required (e.g., Experience with or openness to learn project management tools (e.g., Willingness to adapt to new technologies and software as needed (e.g., Competitive full-time annual salary (or hourly wage), with additional performance and target-based bonus opportunities
Well-being benefits package
Comprehensive training and onboarding program
Potential for growth into more senior roles
You thrive in a fast-paced, upscale environment and love helping patients feel welcome and confident in their treatment decisions. You take pride in your work, are open to coaching, and always look for ways to exceed expectations.