Front Desk Service Agent

About us CDI College is Canada's largest private college network with over 50 years of educational excellence with 23 campuses in British Columbia, Alberta, Ontario, Quebec and Manitoba. Our innovation and dynamism shine through a range of forward-thinking programs. We are a leading Canadian career training institution, dedicated to quality education and student success. Be the friendly face of our campus—join us as our Receptionist!"

The Receptionist serves as the welcoming face of the campus, ensuring a positive first impression for all visitors and students. This role involves managing front desk operations, answering inquiries, supporting campus staff, and maintaining a secure and organized environment. Ideal candidates bring strong customer service skills and a commitment to fostering a professional, friendly atmosphere.

Receptionist
Job Type: Part-time, Onsite
The Receptionist will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the College:
Front Desk Management & Customer Service : Serve as the main point of contact at the campus by answering calls, greeting visitors, and ensuring a professional, welcoming atmosphere. Oversee security access and maintain the appearance of the reception area.
Administrative Campus Support : Assist campus staff and instructors with daily tasks, coordinate campus events (e.g., Orientations), and maintain student databases for transcripts, attendance, and communication. Document & Information Management : Maintain an organized filing system for easy document access, distribute campus information, and ensure requests and tasks are followed up on to meet deadlines.
Supply & Equipment Management : Monitor and order office supplies, coordinate with external vendors for maintenance, and ensure campus equipment is functioning well.
Professional Conduct & College Standards : Demonstrate professionalism and respect for students, staff, and college policies. Exhibit strong interpersonal skills and maintain a thorough knowledge of college procedures.

To be successful in the Receptionist position, individuals must be committed to developing, maintaining and demonstrating the following:
Education & Experience : High school diploma with basic training in office practices, customer service, and communication; 1-3 years of experience in a receptionist role or a similar combination of education and experience..
Customer Service & Communication : Strong customer service skills, a professional attitude, and the ability to represent the College’s commitment to quality service.
Technical Proficiency : Skilled in MS Office (Word, Excel, Outlook, PowerPoint) and capable of operating office equipment such as fax and photocopy machines; Independent Work & Judgment : Capable of working independently with minimal supervision, demonstrating good judgment and the ability to stay calm and focused in busy situations.

Bonus Points For:
Experience with Student Information Systems : Familiarity with campus or student database systems for managing records efficiently.
Event Coordination Experience : Skills in organizing and coordinating campus or office events, enhancing campus community engagement.
Advanced Customer Service Training : Additional certifications or courses in customer service or conflict resolution.
We are proudly Canadian — rooted in our diverse communities, guided by our values, and committed to growing together from coast to coast.