Service Advisor, Maintenance

Develop Strong Relationships with Customer and Continue to develop the Relationship

• Greet customers on the phone or in the dealership, promptly and in a courteous manner
• Address customer questions/needs promptly and professionally
• Schedule appts. based on service calls
• Assist customers in scheduling appointments for routine maintenance and needed repair

Service Experience

• Identify service/part needs of customer vehicle to be serviced upon historical service data
• Provide repair and maintenance recommendations
• Advise customers of estimated service and repair costs and review details of service/ repair invoice with customer
• Explain the nature of the repairs
• Determine the progress of the repair/service orders and inform customer accordingly
• Handle all phone inquiries regarding work in progress, appointments, part orders, and return phone messages promptly
• Understand ordering of automotive parts
• Be Detailed Oriented
• Actively maintain the cleanliness of personal and team work spaces
• Keep service forms and pricing guides up to date
• Ensure all documentation/paperwork is completed in an accurate and timely manner
• Commit to Royal Ford Brand
• Stay up to date on the training requirements
• Understand and promote service promotions
• Be a champion for delivering excellent service 100% of the time
• Be able to handle stressful situations

Skills

• You must have a valid driver license
• Basic computer skills
• Math skills
• Excellent interpersonal skills with an upbeat and engaging attitude
• Excellent verbal communication and writing skills
• Conscientious
• Problem solving and critical thinking skills
• Flexible and open to change, take on special tasks as needed
• Customer relation skills
• Organized and pay attention to detail

Education

• Automotive/ Parts Experience
• Grade 12 Diploma
• College certificate or additional courses would be an asset
• Work Tuesday to Saturday 8-5
• Excellent Benefit Pkg.and many perks!