Labour Relations Manager (Bilingual)

Job Responsibility:
You deserve to do what you love, and love what you do - a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices - if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities
Requisition ID R-10360394 Date posted 05/21/2025 End Date 06/10/2025 City Mississauga State/Region Ontario Country Canada Additional Locations Remote - CAN Quebec, Quebec Location Type Onsite Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Bilingual Senior Relationship Manager What does a great Bilingual Senior Relationship Manager do at Fiserv?
As a Bilingual Senior Relationship Manager at Fiserv, you will be responsible for managinglargestrategic relationships and ensuring high client satisfaction. You will have your own book of business, consisting of client relationships valued at over $35Min annual processingvolume. Your primary focus will be on retention and expansion strategy, working closely with enterprise clients to understand their needs and provide solutions from Fiserv's offerings.Portfolio assignment includes bilingual French speaking merchants.
What you will do:
Develop and maintain detailed working knowledge of the assigned accounts- key business drivers, business model and competitive landscape
Anticipate needs by proactively gauging client requirements, responding to requests, preparing proposals and developing solutions from Fiserv's offerings
Develop and maintain solid business relationships with various decision-makers and influencers at all levels at each assigned account
Engage Fiserv business owners to review monthly performance data, implementing remedial actions when necessary to control and eliminate Fiserv and client liability
Negotiate contracts as client contracts near expiry
Work collaboratively with internal teams to improve processes and ensure clients understand our value proposition and how they can succeed with Fiserv
What you need to have:
Must be bilingual in French and English
Minimum of 2 years of experience working with and presenting to C-level executives
Minimum of 2 years of experience managing a large portfolio with a high net worth
Bachelor's degree in Business, Finance, or a related field, or an equivalent combination of education, work, and/or military experience
Willingness to travel up to 10-15% of the time
What would be great to have:
Knowledge of the Canadian payments space
Experience in driving revenue growth through incremental sales
Experience in negotiating large enterprise contracts
Important info about this role:
We are offering this role in 3 locations. Onsite in Mississauga or Toronto and remote for associates in Montreal.
In order to be considered, you must be a legal Canadian Resident without need for sponsorship now or in the future
This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered
Perks at Work:
We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
Maintain a healthy work-life balance with paid holidays, generous time-off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
Plan for your future with competitive salaries, a RRSP Match Program, and our Employee Stock Purchase Plan.
#LI-SS1 Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.