Helpdesk/Desktop Support Technician
Perseus Group
Desktop Support Technician
TRAVEL: Occasional travel to our other Toronto-area office.
Join Constellation Softwares Perseus Group (CSI) as a Desktop Support Technician providing direct hands-on technical support to end users across a dynamic multi-location environment. This role is ideal for someone who enjoys troubleshooting resolving hardware and software issues and delivering excellent customer service in a fast-paced environment.
Provide first-line support for desktop laptop (Windows and Mac) and mobile device issues including hardware software and network connectivity problems.
Troubleshoot and resolve issues with Windows macOS and Office365 applications (Outlook Teams SharePoint etc.).
Install configure and upgrade desktops laptops printers and other peripherals for both Windows and Mac environments.
Maintain and follow Standard Operating Procedures for desktop support.
Record and update tickets in the helpdesk system ensuring accurate documentation of issues and resolutions.
Assist with user account management password resets and access requests in Active Directory Azure AD and Apple Business Manager.
Support remote users via phone email and remote access tools.
Escalate complex issues to senior IT staff as needed.
Technical Skills
Solid understanding of Windows operating systems (Windows 10/11) macOS and Microsoft Office365 suite.
Experience with basic networking concepts (TCP/IP DHCP DNS).
Ability to support and troubleshoot common business applications on both Windows and Mac platforms.
Customer Service
Deliver exceptional customer service to all users ensuring timely and effective resolution of issues.
Communicate technical information clearly to non-technical users.
Provide training and guidance to users on common IT topics including Mac-specific workflows.
2 years of experience in a desktop support or helpdesk role supporting both Windows and Mac environments.
- Familiarity with Microsoft Intune for device management configuration and support of end-user systems.
- Required to work in the office 2-3 days per week.
Must have dependable transportation to travel locally and provide support at multiple office locations.
Willingness to participate in an on-call rotation and occasional after-hours support.
CSI offers a competitive base salary bonus potential a full benefits package and a supportive work environment.
Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at .
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