Account Manager Grocery

Join Salex, Southern Ontario's largest lighting agency, where innovation meets excellence. For over 50 years, we’ve partnered with top-tier manufacturers to deliver cutting-edge architectural lighting solutions. From fun team events and quarterly in-office massages to lively barbecues and birthday celebrations, we ensure that every day at Salex is filled with opportunities for connection and growth. The Account Manager plays a key role in shaping and executing our sales strategy to surpass sales objectives and drive business growth in Ottawa. This role is in regular contact with current and prospective customers and conducts all sales activities from lead generation to project completion, using technical selling skills and focused product knowledge to deliver superior solutions to customers. The Account Manager is responsible for all aspects of account management, sales, and promotion to the residential, commercial, and industrial construction and building supply industry.

Develop relationships with key influencers at local Architect, interior designers, Engineer & Lighting Design firms.
Regular site visits to our Customers, Dealers and Partners to build and promote strong relationships by understanding their needs, providing real, practical solutions and delivering exceptional support.
Promote sales to existing clients
Design assistance in developing control intent, fixture schedules, specifications, and drawings.
Coordinate the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations
Be responsible to create, generate and maintain sales reports and customer account plans, maintaining a 12-24-month view of the sales pipeline with appropriate actions to maximize long-term revenue growth, while simultaneously accomplishing quarterly objectives
Actively manage an account list of approximately 10-15 significant firms. Provide as-needed support to a secondary account list.
Create project level opportunities for the manufactures we represent through regular sales calls, presentations, client travel, industry events, etc.
Create and manage a yearly business plan for key accounts. Develop reports and proposals as part of sales presentations to illustrate benefits from use of good or service
Prepare and administer sales contracts
Utilize the company CRM for all aspects of account management: lead generation and contact accounts set up following appropriate procedures as developed to complete order cycle
Consult with clients after sale to resolve problems and provide ongoing support
Troubleshoot technical problems related to equipment
Develop sales presentations, proposals, or other materials to illustrate benefits from the use of our products or services.
May train customers’ staff in the operation and maintenance of equipment
Assess market conditions and competitors' activities and develop an awareness of emerging markets and trends
Post Secondary Education or equivalent work experience

• Advanced knowledge of control systems.
• Ability to read and understand architectural and electrical drawings.
• 2-5 years in a Customer Success role (preferably B2B), with a proven ability to deliver and grow customer value with lighting control solutions
• Experience in customer-facing roles including support, project and account management in a technical domain
• Bilingual proficiency in French and English is an asset
• Proficiency with Microsoft Office 365 Products & Solutions, specifically Outlook, Teams & Power Point.
• Demonstrated commitment to results demonstrating high performance, and challenging self to deliver results
• Competitive compensation with a generous bonus plan

If you’re excited about the opportunity to be part of a great company with competitive salaries, amazing benefits, and an inspiring culture, we’d love to hear from you! Salex is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed.

We value diversity and are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills.

This role uses AI‑assisted tools to support initial screening.