HR Contact Centre Representative

Hydro One Networks Inc
Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!

Job Function: As a member of the HR Support Centre team, you will provide inquiry and transactional support to our regular employees, managers and retirees on employment related matters such as hiring, employee entitlements, benefits, pension, compensation and HR policies and procedures, through multi-channel (telephony, self-serve portal, mobile app, ServiceNow) and in a fast paced environment.

Provide consistent, timely, and accurate response to employees, managers and retirees’ inquiries in accordance with plan rules, corporate policies, and provisions of the collective agreements via multi-channel case management tool.
Provide consistent, timely, and accurate processing of all transactional HR services via multi-channel case management tool.
Participate in special assignments and audits for the collection of data and information to support Human Resources programs and initiatives
HR Certificate, Diploma or Bachelor degree in Business or related field

• 2 years of relevant work experience in a corporate environment- ideally in HR, Customer Service or a Call Centre
• Previous administrative experience, including responding to emails, answering telephone calls, addressing inquiries, drafting, reviewing legal/HR documents, ensuring compliance with HR and Union policies, experience handling sensitive and confidential information
• Strong interpersonal skills, customer-service oriented, solutions-focused and a positive attitude
• Advanced computer skills including facility with MS Office Word, Excel, and Power Point (Access an asset), Previous experience with SAP, SuccessFactors, and Service Now platforms would be an asset
• Having worked in a unionized environment will be considered an Asset
• At Hydro One we understand that the success and strength of our business rests with our people. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email View email address on canada.jobradars.com One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. We thank all applicants for their interest in a career at Hydro One; Telecom, Telecommunications, HR, Call Center, Compliance, Technology, Human Resources, Legal, Customer Service