Service Advisor (Weekends)

Acclaim Health is a registered charity with over 600 employees that helps over 25,000 people a year. We are Halton’s most trusted home care and community support services provider – and have been for over 90 years. We have a proud and long tradition of providing home and community care to families across the region.
At Acclaim Health we pride ourselves on creating good in the world by giving back to our community, and through a culture of caring, for our patients, clients and our colleagues. Acclaim Health announces the availability of one (1) Regular Part Time Service Coordination Specialist position working in the Speers Road office in the Home Care Services department. This position requires the individual to work every other weekend plus be available to work a minimum of two (2) shifts per week, as well as Statutory Holidays on a rotational basis. These shifts could vary from days and/or evenings depending on business needs. Shift times can my 7am-3pm, 11am - 8pm or 3pm - 11pm.
Pay: $22.21 - $23.60 per hour
Responds to all incoming telephone calls and provides information

• Resolves service issues by clarifying complaints; selecting and explaining the best solution to reach a resolution and expediting correction or adjustment
• Processes scheduling changes to meet patient/clients services and needs.
• Processes (Community Clinics only) appointment time changes as required in AlayaCare
• As required, assists with the replacement of staff to ensure appropriate staffing levels.
• Updates client information into the electronic health record in AlayaCare
• Minimum 1 to 2 years office and customer service experience
• One year Community College, Business Administration Program or equivalent.
• Working knowledge of Microsoft Office and AlayaCare.
• We recognize that our work environment is stronger - and our care more effective - when it includes people of equity-seeking groups, including those of varying race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, family status or disability status.

Company pension (after two years of employment)
Employee assistance program
On-site parking
Day shift
Evening shift
Weekends as needed