General Manager (Dental Office)

Job Responsibility:

Thank you for considering applying for our General Manager role. We're excited to be hiring for our growing bench of leaders that will run one of our clinics, and are looking for exceptional candidates located in the region as this is an in-clinic leadership position. We are looking for a confident and energetic individual that thrives in a growing, entrepreneurial environment. We provide extensive hands-on training, which will be held at one of our sister clinics

Due to Anytime Dental Group's unique philosophy, we have seen the most success in bringing leaders in at the ground level and rolling up their sleeves to learn how we operate prior to them taking on leadership positions. Specifically, while paid at a manager level, you would start as a Concierge at one of our clinics for 1-2 months, then move into the General Manager role of that location.

About our Clinics within Anytime Dental Group

We're a fast growing, newly established company that has eleven clinics throughout Ontario, with two additional clinics being built throughout 2024, followed by four more each year! In the summer of 2023, we started our journey to build a central support team and bring our clinics underneath the banner of Anytime Dental Group. We believe that we have created never-seen-before dental practices that are undoubtedly committed to our patients, their families, and our employees' experience. As oral health is such a priority to us, we provide free basic dental care and cleanings for our employees and their immediate family.

Below are two videos that speak to our company and culture. We want you to hear from Dr. Swaida, the founder, as well as one of his longest-standing team members about what it's like to work with us. We believe we must create an exceptional company culture for our employees so that our patient experience is one of a kind in our industry.

• Meet Dr. Swaida (Founder) by watching this video:
• Meet Nandi (Regional Manager) by watching this video:

Your Responsibilities

Below we've listed formal responsibilities but aren't limited to other responsibilities that may arise.

• Contribute to a warm and welcoming atmosphere for patients, families and employees that exceeds expectations and leaves a lasting impression.
• Act as the first point of contact to our team members to provide support and conflict resolution. If needed, if you are not in the clinic, provide support over the telephone and via email.
• Oversee scheduling patient appointments efficiently; optimize the time and schedules of the dental professional team by minimizing gaps between appointments.
• Hire and train new office team members to respond to patients' needs and manage billing systems.
• Manage the daily team member schedule including verifying employee timesheets, updating team member schedules as needed, coordinating coverage for vacation time, reviewing timeliness of appointment completion, and completing weekly and monthly reporting to the Regional Manager.
• Create, establish and manage internal office protocols and procedures to ensure office efficiency.
• Lead and motivate team members in all areas of the business.
• Oversee the processing of insurance and secondary insurance claims.
• Host weekly coaching and development sessions with direct reports.
• Build patient/employee relationships through ongoing dialogue and resolving any escalated patient/employee issues promptly.
• Organization and coordination of office supplies, deliveries, petty cash, etc.
• Manage the day-to-day finances by reviewing and processing accounts receivable (AR). Strong AR knowledge and experience is a huge asset.
• Efficient at problem solving and critical thinking.

Skills & Experience

• 2+ years of dental management experience.
• Experience managing a P&L.
• Highly proficient in MS Office (MS Excel and MS Outlook, in particular).
• Flexible schedule. The clinic will be open 7-days a week and until 9pm on weekdays.
• Experience in optimization of scheduling patient appointments.
• Experience coordinating employee schedules and coordinating coverage as needed.
• Demonstrated the ability to manage multiple priorities.
• Experience maintaining a professional level of patient/employee privacy.
• Highly proficient in conflict management.

If you think you would be an asset to our team and want to join a fast growing healthcare company, please apply today and submit your resume!

Job Type: Full-time

Benefits:

• Dental care

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Experience:

• dental office management: 2 years (required)

Work Location: In person