Insurance Agency Manager

Job Responsibility:

• Work Term: Permanent
• Work Language: English
• Hours: 40 to 45 hours per week
• Education: Bachelor's degree
• Experience: 5 years or more
• or equivalent experience
• Work setting
• Management
• Insurance company
• Business services
• Tasks
• Direct and control daily operations
• Evaluate daily operations
• Plan and control budget and expenditures
• Plan and organize daily operations
• Hire, train, direct and motivate staff
• Plan and direct market research studies
• Manage contracts
• Oversee the collection and analysis of data and information
• Work with the marketing department to understand and communicate marketing messages to the field
• Address customers' complaints or concerns
• Advise clients on advertising or sales promotion strategies
• Train staff
• Supervise staff
• Supervise office and volunteer staff
• Schedule staff
• Schedule work assignments
• Review and process claims against suppliers
• Project management
• Process claims transactions
• Negotiate settlement of claims
• Monitor payments of benefits throughout duration of claim
• Market business services
• Maintain and manage digital database
• Initiate and maintain contact with the media
• Develop promotional materials
• Consult with clients after sale to provide ongoing support
• Approve insurance claims
• Answer written and oral inquiries
• Prepare and/or deliver educational, publicity and information programs, materials and sessions
• Co-ordinate special publicity events and promotions
• Leading/instructing individuals
• Conduct public opinion and attitude surveys
• MS Office
• Write and edit press releases, newsletter and communications materials
• Plan, direct and evaluate the activities of firms and departments that develop and implement advertising campaigns to promote the sales of products and services
• Direct and evaluate establishments and departments that develop and implement communication strategies and information programs
• Direct and evaluate establishments and departments that maintain media relations on behalf of businesses, governments and other organizations
• Direct and evaluate establishments and departments that publicize activities and events on behalf of businesses, governments and other organizations
• Assist in the preparation of brochures, reports, newsletters and other material
• Prepare sports, literary, performance or other contracts
• Monitor insurance claims and respond to clients' enquiries
• Copywrite
• Review written material, such as reports, briefs, speeches, presentations and press releases
• Review and examine insurance claims
• Resolve complaints and claims
• Oversee the preparation of written material for website content
• Investigate complaints and claims
• Evaluate an organization's Internet presence
• Develop all kinds of events for publicity, fundraising and information purposes
• Analyze market research data to improve business decisions or activities
• Supervision
• 5-10 people
• Staff in various areas of responsibility
• Computer and technology knowledge
• Adobe Photoshop
• Word processing software
• Spreadsheet
• MS Excel
• MS PowerPoint
• MS Word
• Database software
• Presentation software
• Project management software
• Data analysis software
• Mapping and data visualization software
• MS Outlook
• Adobe Suite
• Microsoft Publisher
• Microsoft Visio
• Adobe Experience Manager (AEM)
• Jira
• Google Drive
• Industrial processes and biological studies
• Product development
• Investigative expertise
• Insurance investigations
• Area of work experience
• Project planning
• Operations
• Marketing
• Project coordination
• Area of specialization
• Automobile insurance
• Public relations
• Operations management
• Media relations
• Market research
• Communications
• Business analysis
• Brand management
• Specialization/experience (business sales and services)
• Negotiation
• Transportation/travel information
• Willing to travel
• Willing to travel cross-border
• Willing to travel overnight
• Work conditions and physical capabilities
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Large caseload
• Large workload
• Overtime required
• Own tools/equipment
• Computer
• Printer
• Internet access
• Cellular phone
• Personal suitability
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Team player
• Interpersonal awareness
• Dependability
• Reliability
• Creativity
• Quick learner
• Accountability
• Workplace information
• Hybrid
• Financial benefits
• Bonus
• Stocks/shares
• Other benefits
• Other benefits
• Paid time off (volunteering or personal days)