Administrative Assistant Support Administrative Assistant Support

Student Success Centre
Thunder Bay
Full-time
Contract
Overview
The primary purpose of the Student Success Centre Administrative Assistant is to facilitate the daily operations of Student Success through front line support, direct student service, and administrative support. These administrative activities include: addressing inquiries, communications and website support, providing service information and referrals, assisting with program preparations and materials, maintaining administrative records and systems, and tracking and monitoring student success program outputs and staff entitlements.
Responsibilities

Provides comprehensive administrative support to the Director, Student Success, including, scheduling meetings and appointments, and handling correspondence;
Ensures appropriate travel and accommodation arrangements are in place when necessary, including preparing travel expenditure reports and cheque requisitions for the Director;
Supports the planning and implementation of various student success events, workshops, and meetings;
Maintains accurate records and documents related to student success, ensuring data integrity and confidentiality;
Supports meetings of the Director(s) and Coordinators as requested by assisting to prepare and distribute agendas and meeting materials, and maintaining meeting minutes;
Assists in budget and expense tracking, financial reporting, and preparing financial-related processes for the Student Success Centre;
Supports the orientation and training of staff as required;
Tracks and submit attendance and in lieu hours, with the approval of the Director, for all Student Success Centre salaried staff;
Submits tickets to Physical Plant, TSC, etc.
Collects and assists with the analysis of student success data;
Purchases supplies and equipment;
Supports the Student Success team, with initiatives by preparing reports, documents and presentations;
Generates various reports, upon request, from the Director, Student Success;
Handles cash, debit, and credit card payments for various SSC’s events and community sponsorship events.
Provides support and assistance to students - addressing inquiries, concerns, and referring them to the appropriate support/service/resource(s) (in person, by telephone, email, through online portals or social media);
Assists students with booking appointments;
As an ambassador for the University as a whole, maintains up to date knowledge of relevant
University programs, facilities, rules, and regulations, including EDI policies and philosophies;
Shares information and resources with students to support engagement and student success, as needed;
Provides training and oversight of work-study student workers who are supporting administrative functions;
Supports students to connect with services when in distress.
Assists in the development of communication materials including social media, registration forms, print media, and website communication materials for Student Success;
Submits communication requests.
Qualifications

College diploma or 3-year degree with a combination of relevant administrative assistant experience
Computer literacy required; expertise with PCs, Macs, and various office programs including Microsoft Office, Excel, PowerPoint, Canva, and D2L;
Interpersonal and customer service skills and ability to work with individuals from diverse backgrounds (intercultural awareness), interest in working in a “helping” role;
High level of communication skills (written and verbal) or the capacity and desire to develop communication skills;
Ability to prioritize, follow through on tasks, and meet deadlines;
Familiarity with Datatel system;
High tolerance for repetitive questions and ability to support individuals who are experiencing stressful situations;
Willingness to learn new technologies in carrying out work duties;
Training in EDI;
Training in Safe Talk or Mental Health First Aid an asset;
Ability to exercise sound judgment.
Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. This is in accordance with Canadian immigration requirements.
Lakehead University has a goal to recruit and retain a diverse workforce as measured by increasing representation of underrepresented groups among applicants, candidates, and hires. Experience working with Indigenous or racialized communities, and/or members of other equity-deserving groups, is a strong asset. A lived experience or worked experience of any of these issues is preferred.
We appreciate your interest; Lakehead University is committed to supporting an accessible environment. Applicants requiring accommodation during the interview process should contact the Office of Human Resources at Voir le numéro de téléphone sur canada.jobradars.com or Voir email sur canada.jobradars.com to make appropriate arrangements.
Why Lakehead
Application Deadline:
Tuesday, January 13, 2026 - 11:59pm
Salary:
Level 7: 48,521.20 - 57,348.20
No, not eligible for benefits
Contact Information:
Voir email sur canada.jobradars.com
Reference Number:

COPE-25-26

Application Deadline:
Tuesday, January 13, 2026 - 11:59pm
Salary:
Level 7: 48,521.20 - 57,348.20
No, not eligible for benefits
Contact Information:
Voir email sur canada.jobradars.com
Reference Number:

COPE-25-26