Data Entry/ Warehouse Associate

We are hiring 5 Fulfillment Specialists (Canada) - Fixed Contract - 12 months

Work Schedule: Monday to Friday, 9am PST to 5pm PST

At Certn, we’re revolutionizing background screening with The World’s Easiest Background Check—fast, global, and powered by tech. We’re about innovation, speed, and impact.

The Gig: Fulfillment Specialist

We’re looking for a skilled and driven Fulfillment Specialist to work for a fixed term contract, fully remote. This role is responsible for accurately and efficiently processing product fulfillment requests, ensuring timely and high-quality delivery to maintain client trust and satisfaction. Additionally, this role provides proactive customer support to ensure timely issue resolution and a positive client experience. The contributions of this role directly impact operational effectiveness, service reliability, and customer retention.

Process US fulfillment requests accurately and efficiently across multiple product offerings to ensure timely, error-free delivery and enhance customer trust.

Ensure US fulfillment components are completed within service level agreements (SLAs) to maintain company performance metrics and client retention.

Provide proactive customer support via chat and phone when needed to ensure real-time assistance and improve resolution speed.

Foster positive and professional interactions with customers to build strong relationships and enhance overall satisfaction.

Communicate and coordinate with team members to optimize fulfillment processes, driving efficiency and reducing delays.

Contribute to process improvements by documenting procedures and suggesting workflow enhancements to create scalable and efficient operations.

Quickly adapt to new processes and tools to enhance agility and help the company respond effectively to change.

Strong data entry skills with a high degree of accuracy and attention to detail

• Strong verbal and written communication skills to interact with both internal teams and customers
• Proficiency in using technology, including CRM systems, case management tools, and Google Suite or Microsoft Office
• Ability to quickly learn and adapt to new software, workflows, and operational processes
• 1+ years of experience in a high-volume operational or administrative role, preferably in background screening, compliance, or a related field
• Experience working with internal systems or databases to track and manage fulfillment requests
• Previous customer service experience, especially in a professional setting or via chat/phone

10 days vacation - accrued on service

• IT equipment, and work from home allowance
• Healthcare Spending Account

We firmly believe that the strength of our company is rooted in diversity, and we encourage every individual to bring their authentic selves to work. If you have a disability that requires accommodation during any stage of our recruitment process, please let us know how we can best assist you.

At Certn, we use national averages to develop our salary ranges which ensures that our salaries are competitive based upon where you live.