Key Account Manager H/F - Temps Complet

Founded in 2005, Strategic Site Selection is Canada's leading independent hotel and venue sourcing company. We help organizations find and book the right hotels and venues for their meetings, conferences, and incentive travel. We handle sourcing, proposals, contract negotiation and more, saving our clients time and money. Our clients range from large national associations to Fortune 500 corporations and beyond.

As an extension of our services, Sandbox Events specializes in delivering a comprehensive range of customizable event management and support services tailored to meet our clients' unique needs. Our SSS services are provided to clients at no cost, while our SBE services are offered for a fee. Together, these services provide clients with a single, trusted partner throughout the entire event lifecycle, from the initial venue search through to event execution.

Across both companies, our business thrives on our people, and our six core values shape how we work together: be accountable, act ethically, own your expertise, fiercely persevere, connect authentically and lead with positivity.

In keeping with Strategic Site Selection's mission to provide The Best Site Selection Experience, the Key Account Manager will build and maintain lasting relationships with existing and future clients. A successful Key Account Manager will understand and anticipate client needs, sourcing and contracting the ideal venue space for their upcoming meetings and events.

Build and maintain trust and relationships with the organization's existing and future clients, suppliers and partners

Answer and respond to phone calls, emails, inquiries and other requests

Regularly and accurately enter data and information into the company CRM (Salesforce) to keep thorough records for every client and program

Occasionally attend site inspections, off-site supplier meetings and industry events

Post-secondary diploma in Business Administration or Hospitality, or an equivalent combination of education and experience

• 3+ years of experience in the hotel and/or event management industry
• Intermediate to advanced proficiency in Microsoft Office, particularly Outlook and Teams
• Exceptional client service, follow-through, attention to detail and timely responses for clients
• Strong organizational and time management skills, with the ability to recognize and meet deadlines in a fast-paced work environment
• Ability to multitask efficiently and prioritize to manage workload
• Experience with Salesforce and Cvent (a huge asset)

Bilingual in English and French

Full-time, permanent

Remote

Hours: Monday to Friday, 8 a.m. Travel: Occasional travel for site inspections, supplier meetings, industry events, and internal meetings

Associate Director, Account Management

As soon as possible

60,000 – $67,000 per year, depending on experience, plus commission and bonus opportunities (if applicable).

Comprehensive benefits package, including extended health, dental and vision care

• Life insurance
• Employee and Family Assistance Program
• Flexible schedule
• 15 days of paid time off upfront (not accrued), moving to an unlimited time-off policy after one year of successful service
• Strategic Site Selection is an equal opportunity employer. Accommodations are available at every stage of hiring.