Head of Department (M/F)

At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.
As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!
This position is responsible for ensuring that all objectives and goals of the department and store, as communicated by the Store Manager, are met and/or exceeded and for the day-to-day management of specific aspects of the department including ordering, merchandising, labour scheduling and customer service. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.
Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
Team development, interviewing, training, reviews, coaching, motivation and recognition all while maintaining a high level of confidentiality and trust.
Consistent and effective communication to lead the team, including one-on-one coaching, huddles, metrics, product knowledge and corporate policies and procedures.
Responsible for retail operations and deliverables (e.g. inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, payroll).
Participate in store coverage rotation as a Manager on Duty (eg. Ensure compliance with Safe Food Handling regulations as well as Health and Safety policies and procedures.
Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
Flexible schedule, including weekends, evenings and holidays.
Fluency in English and French shall be considered an asset.
Required to stand and walk for long periods of time during shift.
Farm Boy takes pride in growing a team that represents the best in the business. We are committed to building a diverse and inclusive workplace. Accommodations are available upon request for employees and applicants who may require them.