Department Manager - Customer Service

Note: This role is only open to candidates with 2+ years of experience in a manager role in a high volume retail/grocery environment.
The Department Manager, Grocery is accountable for the successful day-to-day operation of the Grocery department. This includes implementation of company standards, the management of company assets, attention to maintaining a local competitive position, and the development and training of staff. The incumbent supports the rest of the store management team and fosters positive customer relationships.
More than just retail.
The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. With Northern/NorthMart, you’re encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work.
Are you a couple? If you are customer service leaders with a passion for being part of a hardworking retail team
Competitive salaries
Allowances for both food and accommodation
Paid training
Provide excellent customer service by delivering on the Value Offer.
Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
Deal with customer complaints and requests quickly and effectively
Address and respond to all customer inquiries
Schedule department staff to maximize customer service and fulfill business needs
Ensure an enjoyable shopping experience for customers
Manage the Grocery Department to maximize sales and profits.
Ensure that the Grocery Department is ready for business, stocked and maintained throughout the day
Protect company assets: maintain and control inventories
Complete Business Segment inventories as required
Provide regular input to Procurement and Marketing Team on sales trends and new or requested items
Monitor inventory levels and shrink reduction; P strategies as directed through Procurement and Marketing
Ensure operating goals are met by monitoring performance, following merchandising practices, supporting promotions, maintaining operational standards and controls. Ensure product quality through correct ordering, receiving, inspection, handling, labeling, pricing and stock rotation
Follow merchandise guidelines for all food resets
Maintain equipment and fixtures as directed by the manufacturer and Facility Maintenance
Ensure that staff provide outstanding customer service
Participate as a key member of the store team, providing leadership to store team and support to the Store Manager
Work with supervisors to recruit, train, lead and develop Grocery Department employees
Supervise, coach, develop, and evaluate Grocery Department employees as required
A minimum of two years of experience in a high-volume grocery/retail environment
Strong customer service skills.
Computer knowledge of Excel and Outlook.
Strong knowledge of grocery operating principles.
Proven organizational, planning and prioritizing skills
Excellent written and verbal communication, interpersonal skills and superior customer service skills
Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values and strategies
Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset
Work in remote areas
The North West Company plays a critical role in serving rural and remote communities across Canada’s north. Customers trust our Northern stores and NorthMart stores to provide the products and services that make their lives better. In turn, we trust our in-store personnel to deliver! If you are considering a career in the north, we offer excellent compensation and the freedom to make a store your own. You’ll have the rare opportunity of experiencing life in the north, with its outdoor activities and culturally engaged communities. We put our full support, including first-rate training, behind you. Our Promise to Indigenous Peoples
The North West Company ("NWC" or "North West") recognizes its longstanding relationship with Indigenous Peoples and its role as the largest provider of goods and services to Indigenous communities in northern Canada. North West’s predecessor entities were fur trading and provisioning companies that economically intertwined with Indigenous Nations for hundreds of years, well before the accelerated settler periods of the 19th and early 20th centuries. North West acknowledges its predecessors were also instruments of European sovereignty and power that contributed to the colonization of Indigenous territories and Nations that make up the geography of Canada today. In the spirit of Truth and Reconciliation, we acknowledge Canada’s colonial history and the policies of racism that created power imbalances throughout history and the resulting harm done to Indigenous Peoples.
Our Promise to Indigenous Peoples is a reaffirmed commitment to building more collaborative relationships that will enhance the inclusion and social well-being of Indigenous People of Canada. Help Us Serve Rural and Remote Communities
We’d love to hear from all workers who are motivated to thrive professionally and personally while making a difference in multiple communities across the North. CANDIDATES MUST BE WILLING TO RELOCATE TO MULTIPLE MARKETS IN THE NORTHERNMOST REGIONS OF ALBERTA, MANITOBA, ONTARIO, SASKATCHEWAN, QUEBEC, NUNAVUT, AND NORTHWEST TERRITORIES. RELOCATION ARRANGEMENTS WILL BE MADE AND PAID FOR BY THE NORTH WEST COMPANY.
The North West Company is proud to serve and support communities in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food, and our goal is to be the best local shopping choice for everyday household and local lifestyle needs.
#Job Type: Full-time
8 hour shift