Customer Service Agent- Delivery

The main objective and purpose of a pickup and delivery driver consist in providing safe, efficient, prompt, and courteous pick-up and delivery service for gases, while promoting ALC's quality and safety objectives. Adequate customer service:
Provides prompt and courteous delivery of cylinder gases and/or welding supplies.
Maintains a personal liaison with Customers, Account Executives, Warehouse, and Customer Service teams.
Loads and unloads trucks:
Loads and unloads trucks with other team members and ensures trucks are loaded efficiently and in accordance with regulations.
Pick your own load of cylinders, plan out your day based on items dispatched for you, drive to required sites and pick up empties than offload trucks upon return.
Truck equipment and maintenance:
Ensures that maintenance and general appearance of truck and all equipment used in the performance of his/her duties are properly maintained.
Contacts the CMS team immediately with any system related problems.
Inspects all cylinder ships and returns as to the condition and reports any damage by tagging the cylinder and noting the customer information and condition on the tag and any other applicable documents.

~ Uses the Quality System to record defective cylinders and customer complaints.

Administrative tasks:
Issues accurate delivery notes and receipts for all products supplied and returned from customers to assure correct invoicing.
Maintains accurate truck records, including PANDA, TDG and WHMIS documentation, highway log, and follows all CMS procedures.
Safety/Quality:
Uses all tools, dock plates and tailgates in a safe and careful manner while taking particular care to ensure the personal safety of all
Reports all unsafe conditions, and all accidents immediately to his Supervisor or the Safety Champion.
Advises customers on proper handling and storage of cylinders and reports any safety hazards to his Supervisor.
Adheres to, and follows Good Manufacturing Practices (GMP) as it pertains to medical gases, and medical devices within the scope of their role.
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High School Diploma
Training: Valid class 3 license with air, acceptable driver's abstract required
Mechanical ability, good communication skills, knowledge of compressed gases and basic welding processes, MS Office would be an asset.Transportation of Dangerous Goods would be an asset.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.