Salesforce Administrator / Support

Position Title : iCare Salesforce Admin
Department: Patient ENGINEERING Lead
Fixed Term Contract End Date December 31, 2026
Join the digital engine driving Sanofi’s transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you’ll help build the first biopharma company powered by AI at scale.

Sanofi is dedicated to chasing the miracles of science to improve people's lives. As a Patient Experience iCare Exchange Snowflake Engineer, you will play a critical role in building and maintaining secure, scalable, and compliant data solutions that directly support our patient services mission. This position combines deep technical expertise in Snowflake with a strong commitment to patient privacy, data security, and healthcare compliance standards.

You will be responsible for architecting, developing, and optimizing Snowflake-based data solutions that enable Sanofi to deliver exceptional patient experiences while maintaining the highest standards of data protection and regulatory compliance.

Digital Patient Experience team is seeking Salesforce Admin job involves maintaining and customizing the Salesforce CRM platform, managing users, data, security, and automation, creating reports/dashboards, providing user training, and ensuring the system aligns with business goals, acting as the bridge between technical capabilities and business needs for efficiency

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. User and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
Experience in managing multiple Salesforce Dev, QA and Pre-Prod and Prod environments.
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
Configure Data Masking, Single sign on and DKIM keys.
Configure and manage the Salesforce Managed Packages (Adobe, CRM-Analytics).
Data management to improve Salesforce data quality, implementing rules and automation as needed.
Monitor and improve user adoption, new user and ongoing user training.
Writing Configuration & Technical documentation.

Healthcare Compliance and Patient Data Protection
Implement GDPR-compliant data handling, storage, and processing practices.
Maintain patient data safety and privacy as the highest priority in all technical decisions.
Stay current with healthcare data regulations including HIPAA, GDPR, and other applicable standards.

Strong Salesforce product knowledge and at least 3+ years of Salesforce Administration hands-on experience with (Salesforce Health Cloud or any Salesforce product)
Certified Salesforce Administrator and/or Platform App Builder
Bachelor’s degree

Training end users and key stakeholders
Communication - Collaborate with business and technical stakeholders to design, configure, and implement Salesforce.
Problem solving - Solve business problems using the Salesforce Platform.
Security management - Proactively set up processes to manage and protect customer and business data.
Data analysis - Provide reporting on a regular basis to help users and executives gain insights and make decisions from Salesforce data.
Designer’s mindset - Create human-centered user experiences in Salesforce.
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs

AI Usage
"Artificial Intelligence” refers to any systems that use automated processes, including algorithms and machine learning, to analyze data and make predictions, inferences, decisions, or recommendations without direct human involvement. These systems may process personal information to identify patterns, improve services, or support decision-making. The Company may use Artificial Intelligence for purposes including, but not limited to, resume screening and hiring, scheduling interviews or meetings, conducting surveys, matching skills with potential job openings, interview scoring, ensuring compliance with regulations applicable to our industry, and activities related to performance evaluation. Information collected and processed by the Company’s Artificial Intelligence systems may include the personal information detailed above and calendar availability. It excludes the information collected and processed for monitoring purposes. You should contact Human Resources if you have a question or concern regarding your personal information. You can also contact Canada’s Privacy Officer via Sanofi’s data subject request portal, Data Subject Rights Webform . The Data Subject Rights Webform can also be used to request access or correction of your personal information and file a complaint.
Sanofi is an equal opportunity employer committed to diversity and inclusion. Accommodations for persons with disabilities required during the recruitment process are available upon request.
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