Inside Sales Account Management Representative

Inside Sales Representative, National Accounts - Remote
The Inside Sales, National Accounts (ISNA) role is responsible for ensuring consistent and profitable growth in sales revenue by helping to execute programs developed by the National Account Managers (NAM’s) and National Business Development Managers (NBD’s) their key accounts and related sub-accounts. New customer acquisition and customer management of these national customers is the focus. The ISNA engages directly with these customers in the sales process, developing and growing a sales portfolio of approximately 200-300 customers. A key function includes account management, new sales generation and data collection within these sub-accounts allowing the National team to strategically manage the direction of the account overall. Direct client support may also be needed for some customers that require added support due to contact constraints of the National team. This role will be responsible for identifying objectives and strategies within corporate action plans to improve short and long-term sales. This includes ensuring consistent, profitable growth in revenue through planning and collaboration with the retail team members and promoting the full spectrum of Kal Tire’s product and service offering. Must ensure that Kal Tire’s internal team at the various service and store locations understand the customer’s needs, are living up to client commitments, delivering ongoing value and behaving in ways that align with the Kal Tire AIMS.
Development and Maintenance of National Accounts:
Collaborate and act in coordination with the NAM and NDB team to help support their key national accounts.
Acts as the overall “relationship manager” within sub-accounts of the key national accounts. Using a variety of sales tools available at Kal Tire, analyzes account issues and designs programs to address client’s needs.
Prepares and analyzes reports indicating how Kal Tire is helping clients to be more efficient; Along with the credit department, assists with/ facilities billing inquiries and ensures billing is accurate. Store ultimately resolves this.
Communicates to stores on an ongoing basis about issues related to key and sub-accounts (customer needs, billing, consistent service standards across various locations etc).
Maintains awareness of competitors’ sales activities within accounts and develop strategies to maximize sales and overcome threats.
Stay on top of client’s growth plans and market trends; ensures Kal Tire is responding to client’s changing needs and changing market conditions.

Help Maximize Commercial Sales and Gross Profits:
Develops and maintains positive working relationships with Store Managers, Retread Managers, Salespeople, Business Development Managers, Zone Managers and Senior Zone Managers to ensure customer requirements are met.
Participates in making joint sales calls when required.
Communicates with sales administration team, stores and other team members about how to accurate invoice customers; ensures that price lists, mandatories and all customer information requirements are current.

Lead generation and customer sales service within the assigned accounts and sub-accounts; assisting the National team in assessment and evaluation of all leads identified.
Continuously prospects for new business and accounts utilizing the leads identified in the region.
Proposes Kal Tire’s services to new customers based on the criteria of each sales service standard.
Use our Salesforce database to track key contacts, information about customer fleets and serve as a record of our sales related activities.

Completes tasks and milestones that are outlined in individual business plans and the annual planning process.
At least 5 years’ experience working at Kal Tire in a commercial sales role, or at least 5 years account management or sales management in related industry.
Proven track record with inside sales management and customer analysis.
Demonstrated ability in sales management and coaching.
Experience with business analysis and customer reporting.
Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
Ability to create and edit sales materials and presentations.
Post graduate diploma or degree preferred, or equivalent experience.

Preferred experience in commercial automotive industry.
Additional language would be ideal.
Ability to travel across Canada and into USA (3-4 times per year estimated)

The target compensation for this role is $52,000 - $60,000 per year based on experience plus up to $20k annual variable compensation based on performance. Extended group health, dental, and vision benefits are available to all eligible full-time and part-time permanent employees.
Employee Assistance Program.
Discount on tires and mechanical services.
Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.

A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process.
Kal Tire uses AI tools to support parts of recruitment, including but not limited to job posting and pre-screening. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process.