Senior Site Reliability Engineer - Services

This is an exciting opportunity to join a high-impact team responsible for ensuring the reliability, scalability, and performance of critical ATM production systems. As a Senior Service Reliability Engineer, you will play a pivotal role in shaping the future of our ATM services by driving innovation, implementing cutting-edge technologies, and ensuring seamless operations in a fast-paced, mission-critical environment. You will have the chance to work on complex challenges, such as optimizing system performance, automating processes, and enhancing system resilience, all while collaborating with a team of talented engineers who are passionate about delivering exceptional customer experiences. As a Senior Service Reliability Engineer in the ATM team, you will be responsible for ensuring the reliability, performance, and scalability of our production environment. Validate and test new automation solutions in production, collaborating with QE for robustness.
Monitor tool effectiveness and provide data-driven feedback to development teams.
Own SCCM deployment and configuration management for ~4,000 ATMs, ensuring reliability and scalability.
Enforce security protocols and regulatory compliance (e.g., Lead advanced troubleshooting using PowerShell tools for critical production issues.
Participate in 24/7 on-call rotation, prioritizing rapid incident resolution to minimize downtime.
Collaborate with NCR engineering teams on complex technical escalations.
Facilitate daily standups with development, QE, and leadership to align technical priorities.
Coordinate maintenance windows and major deployments with cross-functional stakeholders.
Maintain up-to-date technical documentation and operational runbooks for operations teams.
Bachelor’s degree in computer science, Information Technology, Engineering, or related technical field
Strong knowledge of PowerShell scripting concepts and automation frameworks for requirements analysis
Expert-level experience with Microsoft SCCM administration, deployment, and troubleshooting
Deep technical knowledge of NCR ATM hardware and software platforms
Experience with Windows Server administration and enterprise system management
Knowledge of network protocols (TCP/IP, VPN) and network troubleshooting techniques
Understanding of SQL Server databases and basic querying capabilities
Experience with monitoring tools (like: Strong analytical and problem-solving skills for complex technical issues
Experience with change management processes and deployment coordination
While not required, the following skills and experiences would give candidates an edge and help them ramp up faster in the role of Senior Service Reliability Engineer in the ATM team:
Experience with PowerShell Desired State Configuration (DSC) and advanced automation
Knowledge of machine learning concepts for predictive maintenance and monitoring
Understanding of artificial intelligence applications in operations management
Experience with geographic information systems (GIS) for ATM location management
Experience with vendor management and technical relationship coordination
Shows knowledge and skills in using Terraform for infrastructure as code, including configuration files, modules, and state management.
Validates expertise in using Red Hat Enterprise Linux, including system administration, networking, and security.
ITIL (Information Technology Infrastructure Library) Foundation Certificate: Demonstrates understanding of IT service management best practices, including incident management, problem management, and change management.
Familiarity with container networking: Understanding of container networking concepts, including Docker networking, Kubernetes networking, or Calico.
Experience with logging and monitoring: Knowledge of logging and monitoring tools, including ELK Stack, Splunk, or New Relic.
Knowledge of cybersecurity: Familiarity with cybersecurity principles, including threat modeling, vulnerability assessment, and penetration testing.
Experience with IoT: Knowledge of Internet of Things (IoT) concepts, including device management, data processing, and analytics.
Experience with data science: Knowledge of data science concepts, including data wrangling, visualization, and statistical analysis.
Understanding of DevSecOps principles, including security integration, compliance, and risk management.
Understanding of disaster recovery concepts, including backup and restore, failover, and disaster recovery planning.
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
A world-class training program in financial services
Flexible work/life balance options.
Opportunities to building close relationships with clients.

#LI-POST

#Agile Methodology, Application Infrastructure, Group Problem Solving, IT Automation, IT Monitoring, Operations Support, Production Support, Software Development Life Cycle (SDLC), Software Engineering, Software Product Technical Knowledge, System Applications, Systems Software

Full time Platform:
Salaried Posted Date:
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.