Sales Support Specialist (M/W)

As a Sales Support Specialist your role is to provide first line internal sales support to DLLs extensive vendor dealer and direct channels. Support the sales process from application to settlement preparation in line with supporting procedures and vendor/partner agreements. Assist the front-line sales team in meeting and achieving new business volume targets by optimizing performance with existing vendor partners and dealers. The role is an important extension of the front-line sales team and reports to the Sales Support Manager.

Support the sales process from application to settlement preparation to meet and achieve new business targets.
Support the generation of customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Credit Risk Compliance Legal Operations and Asset Management teams as applicable.
The prime source of information and support of sales queries such as quotes credit applications credit approvals letters of offer documentation and settlement preparation.
Provide exceptional customer service to all stakeholders internal & external ensuring timely and accurate completion of requests.
Proactive pipeline management and follow-up.
Serve as 1 st line of AML process by correctly structuring customer setup and related parties and UBOs handling alerts and liaising with AML team and compliance adhering to all CAMS requirements.
Proactively liaise with customers vendors and Account Managers regarding pending deals communicating closely with DLL Credit Legal Risk Compliance and Asset Management teams when required.
Proactively undertake cross-training with other team members monitor workload and turnaround times and maintain constant communication with Sales Support Manager to enable effective management of workflow and ensure compliance with service level agreements.
Strict compliance to company policies and procedures including completion of all training requirements and timely follow up on delegated action items.
Champion constant process improvement and automation across the business improving efficiencies accuracy and customer service.
Responsible for contacting and maintaining the day-to-day activities of the sales reps directly on all transactions and initiatives
Customer and Partner experience / satisfaction (NPS)
Digital adoption for application submission auto decisioning credit approval communication document generation and e-signature where applicable.

Two working days per year volunteering for a local charity
Remote working from home opportunities
Flexible hours
Career development opportunities: online learning member development programs Tuition reimbursement program
Outstanding Medical Dental Vision and Paramedical benefit programs
Ability to deliver exceptional customer service
Be highly motivated to exceed internal and external customer expectations
Good level of understanding of documentation equipment finance products credit risks and compliance policies
Ability to review and analyze information ensuring accuracy of documentation and compliance with internal and regulatory procedures
Good level of understanding of credit risk
Ability to prioritize tasks and work autonomously with minimal supervision
Able to work under time constraints and be prepared to be flexible to meet the changing needs of the business on a daily basis
Proficient in Microsoft Office Tools (Teams Outlook SharePoint Word Excel etc.)
Bilingualism (French/English) is an asset

Finance Provide learning opportunities to help members achieve personal financial health
We are team members family members community member. Many companies say they are European American Asian or Australian at DLL we are all these places and more.
We are a cross-culture collaborative an interconnected network that comes together every single day with one goal in mind:Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. This position is subject to the terms of DLLs compensation plans and policies. Further the position includes all other benefits provided to DLL employees including healthcare benefits pension plan vacation sick leave parental leave possible discretionary bonuses and all other benefits that are subject to eligibility.

November 16 2025 (Due to high volume of applications this requisition may close prior to posted close date)
Please apply online via our career website