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Solutions architect - information technology (IT)

SoftwareOne

The ServiceNow Solutions Architect is a key member of the ServiceNow Practice, responsible for designing and leading delivery of end-to-end ServiceNow solutions with a primary specialization in IT Asset Management (ITAM), including Software Asset Management (SAM) and Hardware Asset Management (HAM). This role translates client business requirements into scalable, secure, and upgrade-safe solutions aligned with ServiceNow best practices and organizational goals.

Collaborate and Advise clients to understand their requirements and lead the design, development, configuration, and implementation of ServiceNow Platform and modules with a focus on ITAM engagements.
Active Directory, SCCM, Tanium, SAP, Ariba, Workday, Jira) using SOAP and REST APIs.
Oversee platform security, data integrity, and compliance with organizational and industry standards.
Provide strategic recommendations on technical best practices and industry trends.
Mentor and guide development teams and the broader ServiceNow practice, ensuring high-quality deliverables and adherence to architectural standards.
sign off on technical specifications, architecture diagrams, system documentation, and update set promotions.
Lead design and architecture reviews, ensuring scalability, reliability, and performance optimization.
Participate in pre-sales activities, including project sizing, scoping, and client demos.
Maintain comprehensive technical documentation, including process flows, design documents, and implementation guides.
Proactively identify, evaluate, and incorporate ServiceNow AI capabilities, including Now Assist, into solution designs to drive automation, efficiency, and enhanced user experiences.
Collaborate with practice leadership and cross-functional teams to identify, design, and refine ServiceNow offerings that address evolving customer needs and market trends.
Lead delivery architecture on 2-3 ServiceNow engagements for ITAM
Refine and publish updates to ServiceNow ITAM Offerings
Align ServiceNow ITAM offerings with other ITAM product services
Define, validate, and establish at least two AI offerings for clients

The ServiceNow Architect role reports to the Sr. Director, ServiceNow & ITAM Technology
Collaborate regularly among the broader ServiceNow and IT Portfolio Management teams
Generous pay with bonus structure
Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions
Access to EAP and concierge services
Pre-paid legal at no cost
Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
Learning and development opportunities galore
A remote-friendly organization, with colleagues working remotely either part or full-time
Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.

Vacancy posted 20 hours ago
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