IT Digital Solution Architect
$115k - $165k per yearSolution Designer – Contact Center & Telephony
Location: Hybrid – Downtown Toronto Office (250 Yonge St) and/or Client Office
Minimum 2 days per week (subject to change)
We are seeking a Solution Designer – Contact Center & Telephony to design end-to-end technical solutions that enable seamless, secure, and scalable customer interactions across voice and digital channels. This role focuses on defining architectures and integration patterns for modern Contact Center platforms, including Cloud Contact Center as a Service (CCaaS), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and related telephony infrastructure.
The Solution Designer will collaborate with business stakeholders, architects, infrastructure teams, and vendors to ensure solutions meet business objectives, technical standards, and compliance requirements.
Genesys Cloud, Amazon Connect, NICE CXone, Cisco, Avaya) and enterprise systems such as CRM, middleware, and workforce management tools
• Translate business requirements into detailed technical design specifications
Work with project managers, business analysts, and developers to ensure alignment between solution design and implementation
- Partner with network and infrastructure teams to define telephony connectivity, SIP trunking, and QoS configurations
- Collaborate with vendors and third-party providers on CCaaS implementations or telephony integrations
- Support proof-of-concept and pilot deployments for new solutions
Ensure compliance with security, privacy, and regulatory requirements (e.g., Maintain architectural artifacts, diagrams, and documentation
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
- Technical Skills
- Knowledge of APIs, web services, and middleware for system integrations
- Familiarity with cloud infrastructure (AWS, Azure, or GCP)
- Experience with CRM integrations (e.g., Salesforce, MS Dynamics, ServiceNow)
- At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. Come join our team—one of the largest IT and business consulting services firms in the world.
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the IT Digital Solution Architect in Toronto, ON vacancy
- ...an inclusive and high-performing culture. Client Delivery within Global Wealth Management Technology (GWMT) is looking for a Solutions Architect who is responsible for designing solution architecture and own and drive the foundational design and architecture required to...SuggestedFlexible hours
$90k - $175k per year
...day look like? Are you passionate about architecting modern collaboration, content, and AI... ...govern information. Client Engagement & Solution Leadership: Partner with business and... ...solutions, including 2+ years in a lead/architect role guiding technical teams. Prior consulting...SuggestedPermanent employmentFull timePnpFlexible hours- ...Responsibility: At Interac, we design and deliver products and solutions that empower our clients to achieve more. Whether we're leading... ...developers? We want to hear from you. As a Cloud Solutions Architect, you will be part of the DevSecOps & Cloud Engineering group. Working...SuggestedFull time
$120k - $150k per year
...consulting company, recognized for our people, culture, and innovative solutions. With expertise in Managed Services, Reselling, Staffing, and... ...Role Summary Avahi is seeking an accomplished AWS Solution Architect to lead the design, implementation, and management of AWS...SuggestedFull timeInternshipRemote work$87.5k - $130.5k per year
...insight into opportunity for clients and communities around the world. KPMG is looking for a highly motivated and passionate Cloud Solution Architect to drive high priority initiatives on Microsoft Azure platform. In this role, you will be responsible for understanding...SuggestedLong term contractFull time$160.5k - $246.1k per year
...mission to empower our customers to solve the world's toughest data problems by utilising the Lakehouse platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to...Remote workWorldwide- ...knowledge ~ Expert and hands-on experience in Java ~ Proven experience in Microservices architecture ~ Solid background in architecting and solutioning enterprise-grade Java applications ~ Experience with D ata pipelines and related technologies ~ Strong knowledge of...Contract work
- Apply now » Apply Now Start apply with LinkedIn Please wait... Senior Cloud Solution Architect 130409 The Opportunity Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire...Work at officeLocal areaWorldwide3 days per week
$116.55k per year
...data security posture, enhances data assets, and elevates the strategic profile of IRDG and the broader institution. The Data Solutions Architect will lead data-related initiatives, design scalable technology solutions, and establish improve data architecture and usability...Long term contractFull timeWork at office- ...revolution and transform how the world’s largest global brands do business? Join us! About The Role We are looking for a Solution Architect to join Netomi’s Agentic Delivery team and lead the technical success of complex enterprise deployments involving AI-driven automation...
- ...modeling), processing, and analytics (BI, visualization and Advanced Analytics) using Microsoft Azure in the Public Sector. The Solution Data Architect works closely with cross-functional teams supporting business objectives, and serves as a Azure Cloud solutions subject...Full timeRemote work
- ...Job Responsibility: We are looking for a strong Oracle Enterprise Solution Architect with deep expertise in Oracle Financials Cloud, particularly General Ledger / AHCS. This role will be instrumental in defining the target architecture, evaluating integration strategies with...Full timeWork at office2 days per week3 days per week
- ...SUCCEED ? Must have: ~10+ years' development experience in Capital Markets technology organizations. ~5+ years' experience in a solution / domain architecture role with focus on Capital Markets technology. ~ Deep front office domain across multiple asset classes such...Full timeWork at officeFlexible hours
- ...Job Description We're Hiring a Solutions Architect - AXP Location: Hybrid - UK - Regular onsite collaboration expected in either Southampton/London (UK) Salary: 70,000 GBP - 80,000 GBP Travel: to client sites may be required (approx. 1-2 times per week...Full timeRemote workFlexible hours
$120 per hour
...Job Responsibility: on behalf of our client on Public Sector. we are looking for contract Sr Solutions Architect Duration : 6 month WORK MODE: Hybrid, Must Haves: · 10 years of experience in the development and implementation of application architectures - large...Hourly payFull timeContract workFixed term contractRemote workDay shift- ...Global Security. You will play a critical role in defining the end-to-end architecture and design for both customer and workforce IAM solutions within a global on-premises and multi-cloud environment, and driving RBC incrementally towards an event, API, and ML/AI based target...Full timeFlexible hours
- ...commutable distance of place of work in Toronto, so that we're able to interact and collaborate in person. About the role As a Solution Architect (SA) you will use your understanding of the Engine technology and architecture to explain the Engine product, uncover client...Full timeWork at officeVisa sponsorshipWork visaFlexible hours
$90k - $175k per year
...Lead the end-to-end design and implementation of complex Anaplan solutions, ensuring alignment with clients' strategic objectives and... ...Anaplan Certified Model Builder and Anaplan Certified Solution Architect certifications are highly desirable. • Deep understanding of...Permanent employmentFlexible hours$122k - $160k per year
...great place to work! Are you passionate about driving high value solutions to your clients and want to lead a team in a company that... ...are looking for an energetic and motivated ServiceNow Solutions Architect for our Toronto branch located in any of the following cities...Permanent employmentRelocationFlexible hours- ...Description Job Description WHAT IS THE OPPORTUNITY? RBC Wealth Management Technology is looking for an experienced Senior Solution Architect to lead solutions for digital applications. In this role, you will be responsible for designing and developing solution...Full timeFlexible hours
$100 - $110 per hour
Role: Solutions Architect Location: Toronto, ON Type: Contract Rate: CAD100/hr - CAD110/hr Job Description: Bachelor's degree in Computer Science, Engineering, or a related field Minimum 10 years of experience in software development and architecture roles...Contract workFor contractors- ...and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built... ...and be a driving force behind our success story! Solution Architect - Managed Services Rogers Communications Role Purpose...Full timeContract workShift work3 days per week
- ...About Flywheel Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world'... ...best you can be. The Opportunity As a Syndigo Solutions Architect, you will focus on strategy and implementation including, but not...Work at officeLocal areaImmediate startFlexible hours
- ...companies that lead the world in technology and innovation. High Tech Genesis is seeking a dynamic and client-focused Copilot Solutions Architect to lead the design and delivery of AI-powered solutions using Microsoft Copilot and modern cloud technologies. This role is...Contract work
- ...Desirable Skills · Salesforce Community Cloud Role Description · Ability to define, architect and deliver business solutions to service contact center business cases. · Team player working with development, business, release management and operations teams...Full time
- ...clients and communities around the world. The Management Consulting (MC) Pre-Sales is looking for a talented and dynamic Pre-Sales Solution Architect to join the team. What you will do The MC Pre-Sales solutioning team plays a pivotal role in shaping and winning large-...Full time
- ...regulatory requirements • Client-Facing Experience Design Architect micro-UIs| micro-apps| and client-facing experiences optimized... ...Partner with business| product| and sales stakeholders to co-create solutions| consult on technology investments| and align architecture to...Contract work
$180k - $252k per year
...and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. We are seeking a Principal Data & AI Solutions Architect to join our Pre-Sales team and serve as the senior technical leader for data lakehouse and analytics platform opportunities. This...Bi-weekly payWeekly payLocal area$130k - $160k per year
...Join our team as the expert you are now and create your future. We are looking for a technically strong and adaptable AI Solution Architect to join our growing AI practice. In this role, you will contribute to the design and implementation of AI-powered solutions across...Remote jobLocal area- ...savvy and be able to work with both business, tech, architecture, solution design teams Actively track all activities and their status;... ...experience ~ A contact centre Solution Designer who understands CCaaS and the multiple vendor solution options ~ Must have executive...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Digital Solution Architect. Be the first to apply!
Related searches
- power platform solution architect Toronto, ON
- solution sales manager Toronto, ON
- cloud solution architect Toronto, ON
- solution architect contract Toronto, ON
- associate solution architect aws Toronto, ON
- senior solution architect Toronto, ON
- aws solutions architect Toronto, ON
- machiniste numérique Toronto, ON
- digital design Toronto, ON
- digital print Toronto, ON