Delivery Crew Member

celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. A Delivery Teammate ensures exceptional service, accuracy and experience to ensure customer satisfaction.
Click here to see the day in the life of a Delivery Teammate:
Acts as the customer facing ambassador of Voilà banner.
Provide exemplary customer service to our home delivery e-commerce customers – create a home delivery experience for each customer through high-touch interaction in each home.
Deliver to each customer in a professional, courteous and engaging manner as per Voilà customer service standards.
Empowered to solve customer issues in-home; assess each situation and deploys appropriate measure partnering with Delivery Supervisor and Customer Service team.
Delivering groceries to our customers in timed delivery slots. Includes delivering groceries to various property types such as high-rise buildings, basement flats and remote locations.
Maintaining timely communication with our customers, to keep them informed of issues or changes to their proposed delivery.
Escalates any customer concerns appropriately.
Makes order adjustments at point of delivery as per system and customer service requirements.
Is flexible in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.
Immediately reports any deficiencies or damage.
Operates the vehicle under control at all times in accordance with the company safety policies and procedures and highway rules and regulations.
Food Safety
This role will require selected Teammates to work from BOTH Voila facilities, Vaughan & Etobicoke (2 days Vaughan facility, 2 days Etobicoke facility).
You have experience in providing excellent customer service.
You are able to comfortably lift up to and including 50 lbs (25 kilos) at a time (repeatedly throughout the shift) with the consideration that you may need to navigate stairs.
You are comfortable driving in urban, suburban and rural areas using highways, main roads, side streets and country roads.
You are confident driving in daytime and nighttime conditions, and in inclement weather.
Flexibility to work various shifts including evenings, weekends, and possibly holidays, as delivery operations run 7 days/week
Paid training during first week of hire from Monday-Friday 9AM-5PM
Home-delivery environment: you’ll drive a company-assigned vehicle and deliver door-to-door.
May involve early mornings, late evenings, weekends, and variable shifts.
Work includes physical activity: lifting, carrying, climbing stairs, sometimes in adverse weather or inclement conditions.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.

Some websites share our job opportunities and may provide salary estimates without our knowledge. Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*.
Access to Virtual Health Care Platform* and Employee and Family Assistance Program.
A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*.
Paid Vacation
* We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.