Bilingual Billing/Collections Agent

Bilingual Credit & Collections Representative
100% On-site, Full Time
Hours: Mon-Fri – 8:30am-5:00pm - (40 hours/wk.)
Dental plan
Life Insurance
Disability Insurance
Pension plan
Excellent training
Due to continued growth, they are looking to add a talented and flexible Bilingual Credit & Collections Representative to their team of professionals.

In this role, you will be responsible for managing overdue customer accounts by contacting clients, negotiating payment plans, resolving billing issues, and documenting interactions. You will be aiming to secure payments while maintaining customer relationships and ensuring company financial health, balancing assertiveness with professionalism and strong communication. You will be handling tasks from credit application review to preparing aging reports, using collection software for account reconciliation and tracking.

Make and receive collections calls to assess and resolve early and late-stage accounts Assess and negotiate solutions to bring accounts up to date.
Ability to de-escalate customer concerns and resolve situations.
Schedule and follow up with customers to ensure that commitments are met.
Develop professional relationships with customers to promote healthy payment strategies and ensure a positive customer experience.
Notifying debtors of overdue payments and accounts by telephone and email – including timely follow up if a reply is not received.
Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes.
Opening of new customer accounts and maintenance.
Ad hoc reporting, special projects and presentations as required by Credit and Collection Supervisor.

Fluently bilingual (English/French) – Spoken and Written.

• High School graduate.
• 1+ year of working experience in accounting/finance. 1+ year Collections experience.
• Experience using standard accounting software.
• Proficient in MS Office Skills including Excel, Word, and Outlook.
• BITS specializes in technology professionals but looks to fill all professional roles that help expand and grow our client’s business and advance our candidates careers. As proof of our continued success, BITS places candidates with leaders in the public and private sectors and continuously remains a vender of record with large organizations across the country.