Customer Service and Administration Clerk

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. As a Patient Information Clerk, you will frequently be the first point of contact when patients and families arrive to the department. You will provide service in a customer-focused manner. You will facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patients/families. You will also support the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner.

Self-care helps us support others.

A hospital that welcomes and focuses on Equity, Diversity, and Inclusion .

Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. Greet patients and families, and assist in meeting their needs when appropriate

Organize and maintain patient charts, as well as electronic and paper information filing systems

Coordinate unit administrative functions to ensure efficient operation of the unit, within scope of authority

Provide clerical support to all health care staff

Diploma from a recognized Medical Administration program an asset

Medical Terminology certificate an asset

Previous clerical experience in a hospital/medical environment preferred

Experience with patient registration systems is required (Epic experience is an asset)

Basic proficiency with computers (i.e. word processing)

Ability to be self-directed, to be flexible and to take initiative

Strong customer service orientation

A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion

Employment Type 14 month contract ; 0730 - 1130 Monday to Friday

including health and dental. Self-care helps us support others.

A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.

Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. Our Commitment to Diversity

The children and families we care for are from a variety of communities, and so are our employees. When requested, SickKids will provide access and inclusion supports to eligible candidates to support their full engagement during the interview and assessment process. Information received related to access or inclusion will be addressed confidentially.

In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital¿s receipt of all necessary documentation.

If you are still experiencing technical difficulties please email ask.Please note that we will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.