Security Systems Technician (Installation or Service)

Convergint is currently recruiting for an experienced Security Systems Technician to join their Parachute Team in Canada. This is a mobile role with regular travel outside of local your local CTC (Convergint Technology Centre) area.
~ This role offers a regular shift of 14 days on, 14 days off, with accommodation provided for the duration of your shift.

As a technician in our Security Parachute (travel) team, this position is responsible for installing programming, system start-up/check-out, certification, and related customer training on assigned Security projects including small to large projects that typically have a higher degree of complexity. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed systems and the installation of small or less complex projects.
You have a passion for providing world-class service to customers, colleagues and communities. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
Installs, programs, tests, repairs, and services a substantial variety of security systems and equipment. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Reads complex blueprints, schematics, manuals, and other specifications to determine installation requirements; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using advanced test instruments and hand tools.
Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
Consults with engineering team to resolve unusual problems in system operation, maintenance, and warranty work.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service. Takes ownership of onsite project including safety, quality and performance.
Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted
Advanced technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
Must be a self-starter and work well with minimal supervision
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
Minimum of five years of previous, security systems field service experience
Ability to obtain a security clearance an asset
This is a mobile position and significant travel is required
Industry-specific certifications such as Lenel, Genetec, CCure, AMAG, Kantech, Avigilon, are an asset.
Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Fleet Vehicle
Competitive salary and compensation plan
Corporate Social Responsibility Day
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Disability accommodations are available on request for candidates taking part in all stages of the recruitment process.
Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
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