System Administrator and Desktop Support
Bell
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
The System Administrator provides advanced technical support for retail store environments, ensuring stability, efficiency, and optimal performance of desktop systems and related technologies. This role acts as the highest level of escalation within the retail desktop support team, focusing on complex issue resolution, root cause analysis, and problem management. The System Administrator also contributes to project initiatives, designs and implements complex solutions, and collaborates with cross-functional teams to enhance IT service delivery.
Escalation Support:
Serve as the final point of escalation for desktop-related incidents and service requests from L1 and L2 teams.
Provide expert troubleshooting for hardware, software, and network connectivity issues in retail store environments.
Root Cause Analysis & Problem Management:
Develop and implement permanent fixes to prevent future incidents.
Ensure compliance with security standards and operational policies.
Project Support:
Participate in IT projects related to store openings, technology refreshes, and infrastructure upgrades.
Provide technical expertise during planning, testing, and implementation phases.
Create and maintain detailed technical documentation, SOPs, and knowledge base articles.
Work closely with network, server, and application teams to resolve cross-platform issues.
Communicate effectively with stakeholders, ensuring timely updates and clear technical explanations.
Diploma or degree in Information Technology or related field.
CompTIA A+, Network+, ITIL Foundation, Microsoft Certified Professional).
- 5+ years of desktop support experience, with at least 2 years in an L3 or senior technical role.
- Proven experience supporting retail environments and POS systems.
Technical Skills:
Advanced knowledge of Windows OS, Active Directory, Group Policy, and endpoint management tools.
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP).
Experience with remote support tools and ticketing systems (e.g., ServiceNow).
Adequate knowledge of French is required for positions in Quebec.
Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Ontario : Mississauga
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)
Please apply directly online to be considered for this role. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. For a confidential inquiry, email your recruiter or View email address on ca.snapjobsearch.com you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Bell, one of Canada's Top 100 Employers.
Vacancy posted 6 days ago
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