Customer Success Manager - eu Market H/F

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

Perpetua, from Flywheel is looking for an accomplished Senior Client Success Manager to spearhead strategic partnerships with our clients, drive measurable value, and champion world-class client experiences. If you thrive at the intersection of data, technology, and client success, and want to make a significant impact at a high-growth SaaS company.

In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segment within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world’s smartest eCommerce businesses. Drive optimal results across a book of high-value clients - conversion, retention, adoption, CSAT – and monitor client health to address risk promptly and maximize client lifetime value.

Lead onboarding experiences for new clients, ensuring quick time-to-value and high-engagement transition onto the Perpetua platform from day one.

Build and expand relationships with key client stakeholders, from end users to senior executives, serving as a trusted advisor and go-to partner for success on the Perpetua platform.

Partner with clients to develop, track and update tailored success plans that empower them to meet and exceed their evolving business and advertising objectives.

Conduct regular tailored product training, strategy sessions and QBRs with key stakeholders, delivering data-driven performance reviews, actionable insights and industry thought leadership.

Serve as the voice of the client, partnering with the Product and Engineering teams to shape product innovation and roadmap decisions based on client feedback.

Proactively identify upsell, expansion, and partnership opportunities with clients to support Flywheel’s growth and promote client advocacy.

Collaborate effectively with Sales, Marketing, and other client-facing teams to ensure a unified client experience and accelerate client success stories.

4+ years in Client Success, Account Management, or a related role within a high-growth B2B SaaS environment, with a proven ability to manage complex client relationships and drive results.

• Highly analytical, with a track record of leveraging data to inform decision-making, optimize campaigns, and communicate performance insights.
• Superior written and verbal communication skills, with experience engaging executive audiences, leading presentations, and building trusted partnerships.
• Passionate about building strong, consultative relationships with clients and stakeholders; Adept at quickly mastering new technologies and staying current with industry trends in retail media, e-commerce, or advertising technology.
• Creative, resourceful, and solutions-oriented, with a knack for turning challenges into opportunities for growth and value creation.
• Experience in media management or ad operations at an agency would be highly valued.
• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week

Flexible vacation time

Great learning and development opportunities

Benefits that help you live your best life

Parental leave and benefits

If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.

Every role starts the same, an introductory call with someone from our Talent Acquisition team. there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

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