CUSTOMER SUCCESS MANAGER - DATA MARKETING - (H/F)

Direct-to-consumer brands pay us, in order to market less. Well, technically, they pay us to market more effectively. that often means marketing a lot less.

We use a lot of math and a lot of machine learning to decide which people on their subscriber lists actually want to hear from them right now.

Brands save a ton of money. You try getting marketers to be less market-y. Our math has to be that good. For marketers or business owners passionate about their customers and messaging, it can be tough to let go and trust something as personal as their customer list and email sending to a bunch of algorithms and machines. Your forte is building relationships and fostering trust. As our Mid-Market Customer Success Manager you will:

you’ll own the relationship with business owners, email marketing experts, agency partners, and more.

Manage of book of business of DTC ecommerce brands + email marketing agencies

Your responsibilities include: onboarding new clients, establishing a success plan based on client goals, increasing revenue through product expansion, and negotiating contracts

Work closely with our Sales and Partnerships organizations to ensure customer experiences and transitions are seamless.

Act as a strategic advisor to clients looking to improve or optimize their marketing channels through email, SMS, and Direct Mail campaigns

Create and carry-out Quarterly Business Reviews for customers, sharing progress, collecting feedback and identifying gaps.

Actively participate in the inevitable iterations, re-dos, and experiments surrounding how we serve our customers, whatever it may be (we’re a startup, our goals will change, get excited).

At least 3 years of mid-market Customer Success or Account Management experience.

Direct experience managing a book of business involving renewals and revenue expansion. You have met or exceeded quota and additional performance metrics.

You have strong organization skills, and the proven ability to manage a high volume of customers.

You’ll manipulate and analyze data to clearly identify performance, where we are succeeding, and what red flags we need to resolve.

You have experience collaborating cross-functionally with business partners. Ecommerce or MarTech experience - specifically within a customer success organization.

Experience operating at a startup-level organization, with the ability and willingness to quickly pivot and expand on opportunities as they arise.

Candidates must live in the U.The role is mainly remote, ideally very close to NYC, Toronto, or the San Francisco Bay Area. We’re building nodes by these places, but please feel free to apply even if that isn’t your current locale. Screening interview with Hiring Manager (Director of Customer Success)

# Orita offers an array of benefits, including competitive salaries, healthcare, 401K, equity in a fast-growing startup, and a flexible PTO policy.

Orita is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law.